Retirement Village & Sales Manager

The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.

The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.

Benefits

At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:

• Up to $18,550 tax-exempt salary packaging.
• Discounts through a rewards program.
• Ongoing professional development.
• Employee assistance for you and your family.
• Supportive environment promoting work-life balance.
• Flexible working arrangements.

Main Duties/Responsibilities

• Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
• Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
• Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
• Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
• Oversee village operations including safety, security, emergency systems and risk management
• Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
• Manage financial performance including budgeting, expenditure control and variance reporting
• Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
• Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities

Qualifications

• Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
• Training/experience in sales, customer relationship management, or stakeholder engagement (desirable)

Mandatory Requirements

• Evidence of lawful right to work in Australia must be maintained for the duration of employment
• Current National Police Certificate (issued within the last three years).

Recommended

• COVID-19 vaccination and annual influenza vaccination encouraged

Experience

• Proven experience in people management, coaching and mentoring
• Demonstrated success in achieving sales targets and driving business growth
• Strong customer relationship management and business development experience

Skills

• An understanding of the Australian Quality Standards in Aged Care.
• An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong sales, negotiation, and customer service abilities.
• Ability to achieve occupancy and business growth targets.
• Strong organisational, time management, and problem-solving skills.
• Ability to analyse data and prepare reports.
• Effective networking, presentation, and community engagement skills.
• Proficiency in Microsoft Office
• Ability to work independently and collaboratively.
• High level of professionalism, confidentiality, and attention to detail.