CRO Manager
Michael Page
Remote
- Lead a newly focused CRO and personalisation function
- Influence customer experience across iconic retail brands
About Our Client
A leading organisation within the retail industry.
Job Description
- Lead the CRO, experimentation and personalisation roadmap across digital channels.
- Provide recommendations to improve website design and functionality
- Build and manage a prioritised testing backlog based on customer and commercial opportunities.
- Analyse customer behaviour using analytics, session replay and voice-of-customer insights.
- Develop and validate hypotheses across acquisition, conversion, retention and reactivation journeys.
- Design and execute A/B, multivariate and holdout tests.
- Partner with developers, designers and product teams to deliver test experiences.
- Communicate results, insights and recommendations to stakeholders and embed a test-and-learn culture.
The Successful Applicant
A successful CRO Manager should have:
- 3-5+ years' experience in CRO, experimentation or digital optimisation.
- Experience within retail, FMCG or high-volume ecommerce environments.
- Hands-on experience with enterprise experimentation and personalisation platforms.
- Strong understanding of testing methodologies and statistical significance.
- Experience with GA4, FullStory or similar behavioural analytics tools.
- Ability to collaborate effectively with technical and non-technical stakeholders.
- Strong analytical, communication and stakeholder management capability.
What's on Offer
- Opportunity to shape and mature a strategic CRO function.
- Work across a portfolio of well-established consumer brands.
- High visibility role with strong stakeholder engagement.
- Collaborative, data-driven and customer-focused environment.
- Convenient office location in Cremorne.
If you're ready to make an impact in the retail industry, we encourage you to apply.