Customer Success & Software Support Specialist

Are you a problem solver who enjoys helping customers and learning new technology?

We're looking for a Customer Success & Software Support Specialist to join our growing team. This role combines customer support, software troubleshooting, onboarding, and training, making it ideal for someone who enjoys working with people while developing strong technical skills.

What You'll Be Doing

• Provide exceptional support to customers via phone, email, and ticketing systems.
• Troubleshoot and resolve day-to-day software and user issues.
• Conduct onboarding sessions and train new customers on our platform.
• Assist with software configuration, data imports, and implementation activities.
• Investigate issues and work closely with our technical team when escalation is required.
• Build strong customer relationships and help customers get the most value from our software.
• Identify opportunities to promote additional products, features, subscriptions, or services that align with customer needs.

What We're Looking For

• Experience in Customer Support, Software Support, Help Desk, Customer Success, or a similar role.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Confident working with software platforms and learning new technologies.
• Ability to explain technical concepts in a simple and friendly way.
• Highly organised with strong attention to detail.

Highly Regarded

• Experience supporting SaaS or business software applications.
• Customer onboarding and training experience.
• Data import and spreadsheet skills.
• Accounting software knowledge.
• Experience in the automotive or dealership industry.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to develop technical and customer success skills.
• Variety in your day with a mix of support, troubleshooting, and customer onboarding.
• Career growth opportunities within a growing software business.

If you're passionate about helping customers succeed, enjoy solving problems, and want to build a career in software and customer success, we'd love to hear from you.

Apply now and become part of a team that makes a real difference for our customers.