Oracle Cloud Support

Key Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
• Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
• Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
• Support Oracle quarterly release analysis, regression testing, and production deployment activities.
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
• Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
• Prepare operational reports, service metrics, and governance updates.
• Identify opportunities for automation, process improvements, and service optimization.
• Participate in knowledge management activities and maintain support documentation.

Required Skills

• Strong experience in Oracle HCM Cloud Application Support and Maintenance.
• Good understanding of Incident, Problem, Change, and Service Request Management processes.
• Experience working in AMS/Managed Services environments with SLA-driven support.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience in testing, release management, and quarterly patch validation.
• Excellent communication and documentation skills.