Technical Business Analyst

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do

We’re looking for a curious, collaborative and technically minded Technical Business Analyst – eCommerce to help shape the future of our digital experiences. In this role, you’ll work on customer-focused initiatives that support the growth of some of Australia’s most trusted health and wellness brands.

Reporting to the Digital Delivery Manager, you’ll be a key member of our eCommerce squad, connecting business and technology teams to deliver seamless, engaging digital experiences. Working in a fast-paced Agile environment, you’ll help solve complex business problems, shape solution design, and support the delivery of strategic digital initiatives across our web and mobile platforms.

This role suits someone who enjoys solving complex problems, collaborating with diverse stakeholders, and delivering meaningful outcomes in a dynamic digital environment.

Key responsibilities include

• Partner with Product Owners and stakeholders to translate business objectives into clear, actionable and technically validated delivery requirements
• Elicit, analyse and document business, customer, operational, data, integration and non-functional requirements for eCommerce initiatives
• Break down epics and features into user stories, acceptance criteria, process flows and supporting delivery artefacts
• Facilitate discovery workshops, backlog refinement sessions and stakeholder discussions to drive alignment and informed decision-making
• Analyse integrations, APIs, data models and system dependencies to assess solution options and delivery impacts
• Work closely with Engineers, QA, UX/UI, Architects and external vendors to validate solutions and support successful delivery outcomes
• Support sprint planning, release readiness, issue resolution, and continuous improvement activities within the squad

What you'll bring

• 5+ years' experience in technical business analysis, technology delivery or product delivery roles, including hands-on analysis of systems, integrations and data
• 2+ years’ experience in business analysis, iteration management, delivery lead or agile facilitation responsibilities
• Experience working in eCommerce, digital, web, mobile app, loyalty, retail or customer-facing technology environments is highly desirable
• Demonstrated ability to elicit requirements, create user stories, define acceptance criteria, and prepare fit-for-purpose delivery artefacts
• Strong facilitation skills, including discovery workshops, backlog refinement, sprint ceremonies, retrospectives, and stakeholder alignment sessions
• Strong technical analysis capability, able to interrogate system integrations, APIs, data flows and data models, query and interpret data to test assumptions, and assess dependencies and operational impacts
• Experience working with engineers, QA, UX/UI, architects, cyber, data teams, vendors, and support teams
• Experience supporting software delivery from concept through release, transition to support and continuous improvement
• Familiarity with collaboration and delivery tools including JIRA and Confluence, plus working knowledge of analytics, API testing and data query tools (e.g. GA4, Postman, SQL)
• Bachelor's degree in Technology, Business, Commerce or a related discipline preferred but not essential
• Agile delivery training is highly desirable

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Instant scripts and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.