Divisional Communications and Engagement Officer

• Fixed Term Full Time/10 Day Fortnight/40 Hours per week
• Salary: From $107,660 plus Superannuation
• Position Brief - Divisional Communications and Engagement Officer

Join a high-performing team connecting community, Council, and local priorities

Position Summary

Are you passionate about communication, digital engagement, and strengthening connections between a City of Gold Coast Councillor and the community?

We are seeking a proactive, organised and community-minded individual to deliver communication and engagement activities that support Councillor Dan Doran in Division 11.

In this role, you will develop engaging digital and social media content, coordinate targeted communication campaigns, and support the planning and delivery of divisional events and community engagement initiatives. Working under the direction of the Councillor, you will help ensure messaging is clear, timely, informative and aligned with Council standards, priorities and community expectations.

Your ability to build relationships, create compelling content and coordinate a range of activities will play a key role in connecting the Councillor with residents, businesses, community groups and stakeholders across the division, fostering meaningful conversations and strengthening local connections.

About Division 11

Division 11 is home to nearly 47,000 residents and covers approximately 22 square kilometres encompassing Robina, Varsity Lakes and part of Burleigh Waters. It has key commercial, residential and educational hubs, including Robina Town Centre, Health precincts, and Bond University.

About The Team

Based at the Robina Community Centre on San Antonio Court, Robina, a dynamic and collaborative team supports Councillor Doran in delivering divisional priorities and maintaining strong connections with the local community.

The office is community-focused, with a strong value placed on adaptability, teamwork, and a solutions-oriented mindset.

As part of one of Australia’s largest Councils, our shared mission is to deliver high-quality, customer-centred services to residents, businesses, and community groups.

Key Responsibilities

• Deliver communications, community engagement, and event coordination activities aligned to divisional priorities.
• Develop, coordinate, and manage communications across Divisional Office channels (including print newsletters, digital, and social media), ensuring clear, timely, and consistent messaging.
• Coordinate place-based community outreach, focused on capturing local insights and emerging issues.
• Monitor community feedback, trends, and sentiment to support stakeholder management and decision-making.
• Plan, scope and coordinate divisional events, community initiatives and projects, managing planning, scheduling, procurement, stakeholder engagement, communications, and collaboration across a diverse range of internal and external stakeholders.
• Integrate communications, engagement, and events to maximise community awareness and participation.

Skills And Experience

• Experience working within an elected representative environment, or supporting senior leaders in a complex organisation is highly desirable.
• Demonstrated experience in communications, marketing, community engagement or event coordination, with proficiency in using digital content creation and engagement tools such as Canva, CapCut, Campaign Monitor, SurveyMonkey or similar.
• Excellent written and verbal communication skills, with the ability to craft clear, engaging messages and adapt style as needed.
• Customer-centred approach to servicing internal and external customers and members of the community.

Qualifications

• Certificate IV or Diploma in Marketing and Communication; Digital or Social Media Marketing; or Event Management (desirable); or equivalent knowledge and experience.
• International Association of Public Participation (IAP2) Certificate of Engagement (desirable).

Benefits and Work Environment

• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How To Apply

To apply, please submit your resume and a cover letter (maximum two pages) outlining how your skills, experience, and personal attributes make you the ideal candidate for this Divisional Communications and Engagement Officer role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person

Emily Barker

Contact Email

[email protected]

Closing Date

Thursday 24 September 2026/11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.