Customer Claims Agent

Who You'll Work With

As a Claims Consultant, you will be the voice representing Australia’s largest not-for-profit, award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one!

You'll play a crucial role in answering inbound calls representing HCF and assisting their customer base with health insurance claims, membership changes and reviews, as well as rate-based enquiries and more!

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you'll receive regular coaching from your leaders to ensure you're set up for success!

What You'll Be Doing

• Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.
• Managing Inbound Calls: Resolve inquiries and concerns for our Australian customer base.
• Recording Customer Interactions: Accurately document detailed customer interactions and process account information.
• Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
• Multi-tasking Effectively: Manage your time without compromising service levels.

Key Details

• Rotating Roster: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
• Training: 4 weeks of full-time training at our Bourke Street Office
• Location: Must be located within the Melbourne area to be eligible for this role

What We're Looking For

• Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
• Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
• Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
• Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
• Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
• Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
• Flexible Availability: Willing to work a rotating roster Monday to Friday, from 8 am to 8 pm.

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].