Rostering Officer

This is a remote position.

Job Overview

The Rostering Officer plays a key role in ensuring smooth day-to-day operations through effective coordination of staff schedules. You will be responsible for building rosters that align with participant needs, solving scheduling challenges, and ensuring service continuity.

Responsibilities

• Develop and maintain rosters in line with participant support requirements, service agreements, and staff availability.
• Ensure rostering complies with SCHADS Award provisions, including minimum shift times, breaks, and maximum hours.
• Monitor and action roster changes, including cancellations, shift replacements, and emergency coverage.
• Ensure timely coverage of shifts and monitor staff availability.
• Liaise with support staff and participants to confirm shifts and resolve roster conflicts or queries.
• Ensure appropriate matching of support staff to participants based on skills, preferences, and support needs.
• Approve and confirm staff attendance.
• Collaborate with HR to identify and communicate recruitment needs.
• Work closely with Managers to review and update rosters.
• Train new support staff on Myxa’s rostering processes and procedures.
• Complete all reporting activities accurately and on time.
• Ensure quality and compliance requirements are consistently met.
• Maintain confidentiality of information related to participants, staff, and organisational operations.
• Attend staff meetings, training, and supervision sessions as required.
• Actively contribute to service improvement and process enhancement initiatives.
• Participate in after-hours rostering support if required.
• Adhere to Myxa policies and procedures at all times.
• Provide general administrative support as required.
• Perform other duties as directed by the Rostering Coordinator or management team.

Requirements

Essential

• Excellent computer skills and ability to quickly learn new software systems.
• Strong written and verbal communication skills.
• Ability to communicate effectively with a diverse range of people.
• Demonstrated ability to manage time effectively and meet deadlines.
• Strong attention to detail and ability to maintain accuracy under pressure.
• Ability to work independently and respond effectively to changing priorities.
• Practical problem-solving skills and ability to remain calm under pressure.
• Commitment to confidentiality, privacy, and respectful communication with staff and participants.

Desirable

• Experience in rostering or workforce coordination within the disability or health sector.
• Knowledge of SCHADS Award provisions as they relate to staff rostering.
• Understanding of NDIS-funded supports and service delivery models.
• Experience responding to frontline staff and coordinating with multidisciplinary teams

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