Security Control Room Operator

Brief Description

About the role

Securecorp is seeking a Full-Time Control Room Officer for a key site in Ipswich. This role focuses on monitoring, incident response, and delivering high-quality customer service within a security-sensitive environment on a permanent roster designed to support work-life with a inside / outside roster with 12 hour shifts.

Benefits

• SSIA L4 rates + super
• Permanent full-time employment with both day and night shifts
• Attractive pay rates under the Security Services Industry Award, reviewed annually
• Access to our Employee Assistance Program for personal and professional support
• Membership to our Employee Wellbeing Platform, including free health checks and discounts with top brands such as Apple, HelloFresh, Fitness First, Google Store, Booking.com, and more
• Recognition through employee rewards and commendations
• Career growth and professional development opportunities within a supportive company

Key Responsibilities

• Assess and respond to situations of risk or hazard
• Access control and monitoring CCTV, alarm systems
• Incident report writing and data logs
• Site safety and monitoring
• Providing consistent high quality customer service
• Control access to security sensitive areas
• Interact with various stakeholders including client representatives, building and facilities management, contractors, emergency services, employees and the general public
• Monitor Access control, alarm control and CCTV to detect any security breaches or incidents
• Risk identification, incident response and issue resolution
• Access control
• Incident report writing and data logs

Skills & Experience

• Current Security License with crowd control
• Control Room License
• Current First Aid & CPR certificate
• Impeccable presentation
• Flexibility to work inside/ outside rosters with 12 hr shifts. Willingness to work nights/weekends
• Great communication skills both verbal and written
• Ability to work as part of a team
• Highly professional with excellent written and verbal communication skills and a positive attitude

About The Company

At the core of Securecorp’s success are its people, with a strong focus on reliability, integrity, development, and long-term career growth.

Securecorp is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued and respected.

Security Master License: 3318865