Service Quality Lead, ANZ

Specialist | Full-Time | Quality, Health, Safety and Environment

Are you ready to make a real impact on the future of renewable energy?

At Vestas Australia, every role contributes to a bigger purpose: powering a sustainable future. As a global leader in wind energy solutions, Vestas is at the forefront of the energy transition, delivering innovative technologies and services that help communities and businesses thrive while reducing their environmental impact.

The Service Quality department is a global function that supports the Vestas Service organization in driving quality excellence across all regions. The team works closely with Service stakeholders worldwide to identify quality improvement opportunities, analyze performance trends, and ensure effective implementation of corrective and preventive actions. Through collaboration, data-driven insights, and continuous improvement initiatives, Service Quality plays a critical role in enhancing operational performance, customer satisfaction, and service reliability across Vestas' global fleet.

Vestas Technology & Operations>Quality>Regional Service Quality APAC

Responsibilities

• Drive Lost Production Factor (LPF), Liquidated Damages (LD) and Cost of Poor Quality (CoPQ) reduction initiatives together with Service ANZ.
• Lead the deployment of quality strategies, standards, and best practices across Service operations ANZ to ensure consistent excellence.- Monitor and improve key quality performance indicators, including NCRs, customer issues, and Product audits.
• Contribute to improved business performance through data-driven decision making, continuous improvement, and cross-functional collaboration.
• Support Root Cause Corrective Action (RCA) and structured problem-solving methodologies to prevent recurrence of quality issues
• Drive customer satisfaction by ensuring timely resolution of quality concerns and enhancing service delivery performance.
• Collaborate with Service, R&D, Supply Chain, and stakeholders to identify risks, implement mitigation plans, and improve turbine reliability.
• Facilitate quality awareness, coaching, and knowledge-sharing initiatives to strengthen a culture of quality and operational excellence

Qualifications

• Bachelor's or masters in engineering
• Possess a minimum of 5 years of relevant working experience in quality governance, audits, continuous improvement, and customer issue management or a similar role.- Six Sigma green belt certified and Six Sigma Black Belt (preferable)
• ISO 9001:2015 certified Auditor (preferable)

Competencies

• Self-motivated, highly organized, and results-oriented.
• Be a team player
• Demonstrated capability to lead technical and quality projects across functions.
• Proven ability to solve complex technical and quality problems using structured methodologies and quality tools.
• Strong communication and presentation skills with fluency in English, both written and verbal.
• Strong knowledge of wind turbine manufacturing, construction, commissioning, and service processes.

What We Offer

An exciting job in a dynamic environment. Personal development opportunities in an inspiring, international work environment with the world's leading wind turbine manufacturer.

Ability to set your quality fingerprint in an expanding organization.

Our Benefits

• Join the World's Leading Wind Energy Solutions Provider
• Excellent Career Development opportunities both Nationally and Globally
• A workplace that embraces Diversity and Inclusion
• Flexible workplace arrangements
• 18 weeks Paid Primary Carers Leave
• 3 weeks Paid Secondary Carers Leave
• Employee Assistance Program

Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.