Customer Experience Manager

TESS Search Partners is proud to support REDARC Electronics as it continues its significant growth across advanced electronics, automotive and mobile power sectors. With a reputation for engineering excellence, Australian manufacturing capability and a clear global vision, REDARC is strengthening its Customers & Growth function with the appointment of a Customer Experience Manager. This role will lead REDARC’s customer experience strategy and Customer Support function, shaping the end-to-end customer journey and driving consistent, high-quality service across a growing Australian and global business.

This appointment calls for an experienced customer experience leader with a proven track record developing and implementing customer experience strategies within a complex or global business environment. The role will lead Training and Customer Support across Technical Support, Sales Administration, Reception and Warranty Administration, with responsibility for team capability, performance, resourcing and service standards. Success relies on using customer feedback, market research and data analytics to identify pain points and opportunities, defining and monitoring customer experience KPIs, improving efficiency and expanding customer touchpoints beyond traditional service channels. The role will also lead cross-functional customer experience projects, support personalised engagement strategies and guide investment in digital tools and service improvements.

To thrive in this environment, the successful candidate will be a commercially minded customer experience leader with strong technical acumen, sound judgement and the ability to connect customer outcomes with broader business performance. You will demonstrate the ability to lead and develop accountable teams, translate data into practical improvements, influence across functions and navigate organisational change. Strong communication and decision-making skills will be important, alongside an understanding of service processes and experience delivering measurable business outcomes. A bachelor’s degree in Business, Marketing, Customer Experience or a related discipline, or equivalent experience, will be well regarded.

Customer First is one of REDARC’s core values, and this role will be critical to delivering on that commitment across the organisation. The Customer Experience Manager will drive a Customer First approach across the business, ensuring customer needs, feedback and insights inform decisions and continuously improve the experience REDARC provides.

This is an opportunity to shape customer experience for an iconic Australian brand with global reach, influencing how customers engage with REDARC while developing the people, processes and service capabilities required to support continued growth. To discuss the role in confidence or request further information, please contact Sarah Corbett at TESS Search Partners on (08) 7093 9945 or apply via the link.