Workforce Management Advisor

• Proven experience in building leader capability by providing coaching, guidance, and practical support to Planners, Schedulers and People Leaders on Dayforce scheduling and timesheet management.

• Excellent communication, collaboration, and problem-solving skills, combined with strong organisational capability, attention to detail, and a commitment to confidentiality.

• Full time, permanent role conveniently located in the Parramatta CBD

• EA 13 38 Hours - $140,108.04 + Superannuation

About the role

We’re looking for a Workforce Management Advisor to support the effective use of Dayforce scheduling, rostering, time and attendance, and timesheet management processes across Sydney Water.

This role will partner closely with Planners, Schedulers, People Leaders, Payroll, P&C, and HR Systems teams to strengthen payroll readiness, workforce compliance, and employee experience by ensuring workforce management practices are accurate, consistent, and aligned to business requirements.

This is an opportunity to build leader capability, improve scheduling and timesheet practices, and support continuous improvement in payroll accuracy, compliance, and workforce management across Sydney Water.

Trusted Advisor for Workforce Management and Payroll Readiness

• Act as the primary point of contact for Planners, Schedulers and People Leaders on Dayforce scheduling, timesheets, leave, overtime, allowances, callouts, and payroll readiness.

• Provide practical advice and real-time support to resolve issues before they impact payroll outcomes.

• Proactively identify risks, exceptions, and recurring issues that may affect payroll accuracy, compliance, or employee experience.

Build Workforce Management Capability

• Coach and support leaders to confidently manage schedules, timesheets, approvals, and payroll-related processes.

• Solid understanding of Sydney Water Enterprise Agreement, workforce management related policies and business rules to guide leaders in its application.

• Deliver targeted training, drop-in support sessions, payroll readiness reviews, and practical tools to build capability across the business.

• Help embed consistent scheduling, rostering and time and attendance practices, shifting teams from reactive issue resolution to proactive payroll readiness and workforce management discipline.

Improve Workforce Governance, Compliance and Continuous Improvement

• Partner with Payroll, P&C, HR Systems, Workforce Management, and operational teams to resolve systemic issues and strengthen scheduling and timesheet practices.

• Analyse trends, exceptions, and recurring enquiries to identify improvement opportunities.

• Drive continuous improvement through reporting, governance, knowledge management, and process optimisation to enhance payroll accuracy, compliance, and operational effectiveness.

About You

You bring experience from a large, complex organisation, ideally within workforce management, rostering, scheduling, payroll operations, HR operations, shared services, workforce systems, or time and attendance. You understand how accurate schedules, timesheets, approvals and exception management contribute to payroll readiness, workforce compliance and a positive employee experience.

To be successful, you will have:

• A degree in Business, Human Resources, Employment Relations or equivalent experience in workforce management, rostering, scheduling, payroll operations, HR operations, workforce systems, or time and attendance.

• Experience working with ERP, HRIS, time and attendance, or cloud-based workforce management systems such as Dayforce, SAP, Workday, SuccessFactors, or similar platforms.

• Strong understanding of scheduling, timesheet management, payroll processes, workforce compliance, and Enterprise Agreement interpretation.

• Excellent stakeholder engagement, communication, coaching, and problem-solving skills.

• Strong analytical capability, attention to detail, organisational skills, and a commitment to continuous improvement.

• The ability to work collaboratively across multiple teams while managing competing priorities in a dynamic environment.

Closing date: 11.59AEST on Wednesday 2nd September

Internally this role is titled Leader Advisor - Schedule Management

For more information, you can contact TA Partner Connor May at ***email_hidden***

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Please review the job description here

Please advise if you require any adjustments to actively participate in the application and recruitment process.

Dive into Our Great Benefits

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

• Fitness Passport:  Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.