Workforce Planner, Feros Central

Ready to turn workforce data into meaningful insights and drive operational excellence?

We're excited to offer an opportunity for a Workforce Planner to join our Feros Central team at Tweed Heads South. In this role, you'll play a key part in supporting workforce planning, operational performance, and continuous improvement by analysing workforce and service data, identifying trends and risks, and providing valuable insights that support evidence-based decision making. If you're passionate about data, problem-solving, and improving service outcomes, we'd love to hear from you.

What You'll Be Doing

• Support workforce planning, roster optimisation, and resource allocation.
• Monitor operational performance and recommend actions to meet service and performance targets.
• Investigate performance variances and identify drivers impacting service delivery.
• Complete ongoing reporting, dashboards, and insights to support decision-making.
• Monitor customer feedback and service trends to identify improvement opportunities.
• Track and report on the effectiveness of operational improvements.
• Support enhancements to workforce management systems, reporting, and processes.
• Analyse workforce capacity, identify risks, and provide recommendations to leaders.

What You'll Bring

• Experience in workforce planning, rostering, scheduling, contact centre operations, or operational performance support
• Strong reporting skills with the ability to interpret data, identify trends, and provide practical recommendations
• Experience preparing workforce, operational, or performance reports and maintaining accurate records across multiple systems
• Excellent organisational and time management skills with the ability to manage competing priorities
• Strong written and verbal communication skills, with the ability to present insights clearly to a range of stakeholders
• Strong Microsoft Excel skills, including sorting, filtering, and working with formulas
• Experience using workforce management, rostering, scheduling, CRM, or reporting systems will be highly regarded
• A proactive and solutions-focused approach with a passion for continuous improvement and operational excellence
• Experience within aged care, community services, disability services, or customer contact environments is highly regarded.

What We Offer

We believe in supporting those who support others. Our benefits include:

• Not-for-profit salary packaging up to $15,900 per annum
• Meal and entertainment benefits up to $2,650 per annum (tax free)
• 17.5% annual leave loading
• Paid parental leave (9 weeks for eligible employees)
• Cultural Leave Days for eligible employees
• Access to ForME!, our employee benefits platform with discounts, financial tips, and wellbeing programs
• Private health insurance discounts with Medibank
• Employee Assistance Program (EAP)
• Fitness Passport access with discounted gym and pool memberships for you and your family

Inclusion & Belonging

Feros Care actively seeks to include, welcome, and value the unique contributions of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability.

If you'd like to discuss accessibility requirements, preferred communication methods, or adjustments, please contact our Talent Acquisition Team at [email protected] or call 07 5669 0559 (Option 3 - Recruitment).

Ready to Make an Impact Behind the Scenes?

If you're passionate about using data and insights to improve workforce effectiveness, operational performance, and client outcomes, we'd love to hear from you.

Apply now and be part of an organisation where your skills truly matter.