Family Services Intake Coordinator

• Wangaratta, VIC, Australia, 3677
• Wodonga, VIC, Australia, 3690

• Fixed Term - Part time

• Position : Fixed Term until 30/06/2027 - Part Time 22.8 hours
• Location : Ovens Murray
• Salary : $105,570 - $110,350 + SUPER + NFP Salary Packaging

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

This position is responsible for co-ordinating a culturally safe, family-centred intake function for Ovens Murray VACCA Family Services. The role will oversee all referrals coming into the Family Services program area and manage VACCA’s key partnerships with referral agencies, including internal programs and external agencies.

About You

• Demonstrated commitment and understanding for the values that underpin VACCA’s vision and purpose.
• Demonstrated awareness and appreciation of Aboriginal societies and cultures, and commitment to continually build knowledge of such, along with a high level of awareness of the key issues which impact upon Aboriginal communities.
• Comprehensive understanding of the relevant legislation, policies, practice frameworks and requirements relevant to the effective operation of the programs and services.
• Demonstrated ability to manage stakeholder relationships and work collaboratively with other agencies to support families to navigate and access support services.

Desirable

• At least 2 years’ experience working in a client-facing role in the family services sector.
• Experience working directly or indirectly with intake functions and processes.
• Experience working in Aboriginal organisations and with Aboriginal communities.
• Qualifications in Social Work, Psychology and/or Child and Family Welfare or an equivalent related to community services or willingness to obtain.

Requirements

• Valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

Application closes by 1st September 2026 - This ad is subject to close upon completion of the recruitment process

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy