Campaign Delivery Manager

Campaign Delivery Manager

• Leverage AI tools to automate campaign workflows
• Lead the delivery of customer data campaigns
• Surry hills location with hybrid working (3 days in the office)

We are Woolworths Group

200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

Sitting within the Customer Comms Tribe (Customer Identity and Personalisation) you will drive the design, delivery, and launch of digital campaigns that build genuine customer loyalty and engagement.

Collaborate with key partners—including Everyday Rewards, Everyday Services, Everyday Partners and Supermarkets eCom—to achieve shared performance targets by harnessing marketing automation, data science, and streamlined cross-functional ways of working.

Day to day, it brings together a wide range of collaborators from creative squad members and platform managers to marketing leads and chapter heads to ensure every campaign lands seamlessly across all digital channels.

• Lead squad delivery: Direct a cross-functional squad to build, test, launch, and optimize high-converting customer comms campaigns.
• Shape campaign strategy: Partner with business leads to plan campaign execution, challenge the status quo, and set high delivery standards.
• Build scalable capabilities: Identify, design, and roll out process automations and system enhancements to eliminate manual friction, streamline execution, and boost long-term team efficiency.
• Drive AI adoption: Introduce and embed Agentic AI tools to automate workflows, speed up QA, and cut overall delivery times.
• Manage operational risks: Lead incident response and remediation when issues arise to keep campaign output seamless and accurate.
• Support people & performance: Work alongside functional leads to coach team members, share feedback, and foster career growth.

What you’ll bring

Strategic mindset, ensuring all campaigns are aligned with business objectives and customer loyalty goals.

• 3+years in digital marketing/media strategy/operations; experience with MarTech platforms (e.g., Salesforce, Adobe, Simple, Workfront); experience with Agentic AI, email, onsite, sms, and app channels;
• Experience managing cross-functional teams and senior stakeholders;
• Experience leveraging Agentic AI tools to automate workflows, enhance quality assurance, and drive operational efficiency.
• Commercial acumen, lateral thinking, detail-oriented, collaborative, self-motivated, team player, and resilient.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.