Key Account Manager - Pet Specialty

Join a growing consumer products business within the pet care sector

An established and growing consumer products organisation is seeking a commercially minded Key Account Manager to support its continued expansion across pet specialty, independent retail, wholesale, e-commerce and alternative sales channels.

This role will manage the day-to-day relationships and commercial activities of an assigned customer portfolio. You will help implement account plans, coordinate promotions, support forecasting and identify opportunities to improve sales, distribution and customer service.

This is an excellent opportunity for an account coordinator, sales support professional or developing Key Account Manager who is ready to take greater ownership of customer relationships and commercial outcomes.

The role

Working closely with customers and internal teams across Sales, Marketing, Finance, Operations and Manufacturing, you will:

• Build and maintain strong day-to-day relationships with assigned customers.
• Support the development and implementation of customer account plans, sales targets and growth initiatives.
• Prepare sales forecasts and maintain accurate customer and account information.
• Coordinate customer promotions, including costings, execution and post-promotional reviews.
• Support range, pricing, distribution and planogram activity across assigned accounts.
• Respond to customer enquiries relating to supply, service, product quality and order performance.
• Coordinate trade shows, sales events and other channel-based activities.
• Monitor customer investment and account expenditure against agreed budgets.
• Gather and share customer, competitor and market insights with internal stakeholders.
• Prepare account updates and participate in customer and internal sales meetings.
• Identify practical opportunities to improve sales performance, distribution and customer engagement.

About you

You will be an organised and customer-focused sales professional who enjoys building relationships, coordinating commercial activity and working across multiple accounts and priorities.

You will ideally bring:

• Previous experience in account coordination, customer management, sales support or a similar FMCG position.
• Experience supporting customer plans, promotions, sales forecasts and account administration.
• Exposure to specialty retail, independent retail, wholesale, e-commerce or alternative sales channels.
• Strong communication and stakeholder-management skills.
• Developing commercial and negotiation capability.
• The ability to interpret sales information, identify trends and provide practical recommendations.
• A sound understanding of sales performance, promotional costs, budgets and customer profitability.
• Strong attention to detail, organisation and follow-through.
• A tertiary qualification in business, marketing or a related discipline would be advantageous but is not essential.

Experience within the pet specialty sector would be highly regarded; however, candidates from broader FMCG, retail, wholesale or consumer products environments are also encouraged to apply.

What's on offer

This is an opportunity to join a growing organisation with a strong portfolio of consumer products and an established presence across the Australian pet care market.

You will work closely with an experienced National Business Manager, gain exposure to a diverse customer portfolio and develop your commercial account-management capability within a cooperative, cross-functional environment.

Regular customer visits, trade shows and business travel will form part of the position.

To apply, submit your CV outlining your experience across account management, customer relationships, sales support or consumer products.

Please apply with current resume in Microsoft Word format. Want to know more about Davidson? Visit us at www.davidsonwp.com