Workshop Service Coordinator

+ Bonus + Super

Notting Hill

FP - Full-Time Permanent

Electrical Head Office Workshop

Contribute to our mission, Technology for Life.

Reporting into the National Workshop Manager, the new Service Workshop Coordinator (“SWC”) will be based at our Notting Hill warehouse. The SWC is to play a key role in supporting workshop and services operations by providing job coordination, administration, and logistics support. Key responsibilities include:

Key responsibilities of this role include, but are not limited to:

• Support the National Workshop Manager and Workshop Team Leader with timely delegation of jobs;
• Maintain accurate customer, service, and equipment records in the CRM;
• Assess incoming jobs and flag any delays to customers;
• Inventory control, ordering, and issuing to jobs and technicians;
• Prepare cost estimations and conduct works reports, and request POs from customers;
• Administration and data entry;
• Assist with workshop and presales service work as required;
• Receive, unpack, record, and distribute received goods to relevant area;
• Decontamination of incoming devices for service if required;
• Packing and dispatching various equipment, training, and marketing goods;
• Coordinate inward and outward goods movement for rental business;
• Forklift operation;
• Apply a compliance focused mindset across all operations, and;
• Always ensure a safety-first approach.
• Apply a compliance focused mindset across all operations, and;
• Always ensure a safety-first approach.

The ideal candidate will be equipped with the following attributes:

• 2 to 4+ years’ experience in a similar service coordination and logistics support role;
• Well versed in effectively articulating company and product information to customers;
• Proficient in various computer software, including Microsoft Office suite of applications;
• Exposure to using SAP or other ERP or CRM systems will be highly advantageous;
• Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
• Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards;
• Excellent problem solving, communication, organisational, and task management skills;
• Team player with a positive, can-do attitude and willingness to learn, and;
• Forklift License, or willingness to obtain.

A Police Check will be required for this position.

Make a difference – and be rewarded accordingly.

• 4 weeks’ Purchased Leave;
• Company paid Parental Leave, including Superannuation;
• Personal and tailored coaching for transitioning in and out of Parental Leave;
• Genuine and dedicated career and retirement planning and support;
• Corporate Social Responsibility (CSR) partnerships;
• Birthday and Service Anniversary vouchers;
• Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
• Employee Assistance Program (EAP) for you, and your family;
• Flat structure and open doors, giving you access to everyone in the business, and;
• Structured leadership programs, mentoring initiatives, and global learning platforms.

We are passionate about everything we do. And we do it for Life.

Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.

Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.

Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career

Applicants must demonstrate the right to work in Australia or New Zealand.

No agency assistance is required.

Working at Dräger

Dräger is a company with life in its veins – from more than 15,000 employees. Without their enthusiasm, boldness and personality, we wouldn't be where we are today: a world leader in medical and safety technology. We know how important every single employee is for our company. Therefore, we work to improve their lives, both on the job and after hours.