Casual Front of House and Box Office

Love theatre? Have a passion for customer service?

We are seeking professional and friendly staff to join our Front of House and Box Office teams!

Wagga Civic Theatre is a workplace that celebrates diversity and we are proud to live and work on Wiradjuri Country. The Civic Theatre is a 491 seat theatre that presents an annual main stage season of theatre, music and dance and hosts professional touring productions. The theatre also produces a children's season each year as well as a day time concert series and other events throughout the year including Wagga Comedy Fest.

• Remuneration of $35.75 gross per hour + superannuation.
• Shifts are rostered monthly and vary with the scheduled program including both daytime and evening performances.

The Front of House and Box Office teams are responsible for delivering high quality front of house services for patrons attending performances at the Civic Theatre. Don't worry if you haven't worked in a theatre before. If you have experience in hospitality, retail or another customer service role, we'd love to hear from you. We value friendly, reliable people who enjoy working with the public.

• Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet.

The key responsibilities of this role include but are not limited to:

• Work effectively as part of the Front of House and Box Office teams with a positive attitude.
• Provide excellent customer service to all hirers and patrons through selling tickets, answering queries, checking tickets, troubleshooting issues and directing patrons to seats.
• Perform bar duties efficiently including serving customers, cash handling, and restocking.
• Perform other duties as required to a high standard including; ticket bookings, ticket collections, cash handling, queue management, selling merchandise and programs.
• Ensure the venue is presented to a high standard to ensure a premium experience and maintain the safety, security and comfort of theatre patrons.
• Enact warden duties as per the theatre’s emergency management plan as trained in response to an emergency.

Special Considerations

We're particularly keen to hear from applicants who are available to work during the day, including school hours. We also have opportunities for evening and weekend shifts, so we'd love to hear from you whether you're looking for daytime, evening, weekend, or a combination of shifts.

This role includes inherent physical requirements, including standing for prolonged periods and safely navigating stairs. Applicants must be able to perform these inherent requirements of the position.

What You Will Need To Succeed

• Responsible Service of Alcohol (RSA) Certificate or willingness to obtain;
• Advanced customer service skills to warmly welcome, actively engage and assist patrons with queries during their visit to the theatre;
• The ability to work under pressure; and
• To be highly motivated, enthusiastic and conscientious.

Please provide an updated copy of your Cover Letter and Resume via the online portal by selecting ‘apply now’.

What is next?

Applications close Sunday, 9 August 2026 at 11.59pmAEDST with interviews to be held in the week commencing Monday, 17 August 2026.

If you are interested in this role and would like more information, please contact Ainsley Jenkins, Venue Coordinator on 02 6926 9684.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

All selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

For more information and to apply, please visit https://wagga.pulsesoftware.com/Pulse/jobs

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.