Senior Change Analyst, APS6, Information Management and Technology Services, (EA2026/155)

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to be part of the Information Management & Technology Services (IMTS) branch who expertly deliver easy to use and reliable business solutions that support the ACCC in meeting their objectives.

Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

What you will do as the Senior Change Analyst

IMTS are seeking an APS6-level Senior Change Analyst to support our ongoing work for the 2026/27 ICT Project Portfolio. We are looking for an exemplary communicator (ideally with experience in IT change management) who has a strong track record of achieving results and building effective working relationships. You will help develop the organisational change competency within the branch and support others to develop change competency.

As The Senior Change Analyst, You Will

• Identify and analyse key stakeholders and the impacts of planned organisational change as part of ICT project delivery.
• Develop change management plans to address change impacts and ensure business readiness and adoption, and execute related change activities (e.g. engagement, change communications, training, implementation and transition activities).
• Lead the development of change communications to support impacted groups transition to new ways of working.
• Identify change risks, contribute to mitigating the risks and escalate to project leaders where needed.
• Support project teams to provide coaching and training to employees at all levels.
• Designing and participating in change workshops and assisting in the development of materials and products for these workshops.
• Provide reporting and other updates to management and relevant governance meetings.

About You

Role

All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the classification advertised. Follow the link for more information on the ILS. This role in particular requires:

• Demonstrated experience with the successful implementation of change management activities (including strategy, planning, stakeholder analysis, impact assessment, engagement, communication, training, implementation and reinforcement).
• Ability to continually prioritise work around tight deadlines while delivering successful change implementation across multiple ICT projects.
• Excellent stakeholder engagement and communication skills, including the proven ability to easily build rapport with stakeholders at all levels.
• A demonstrated ability to engage effectively and work cohesively as part of a team and with internal and external stakeholders.
• Experience creating, coordinating, and delivering high quality, plain English communication materials and products, including newsletters, talking points, FAQs, guides and content for a range of internal and external audiences.
• Demonstrated ability to effectively juggle competing priorities, including proactive and reactive work.

The Following Job Specific Criteria Are Also Highly Desirable

• Experience within the ACCC or a similar organisation, or a strong understanding of our operating environment.

To find out more about us and the role, please read the Candidate Kit.

How To Apply

• When applying you will be asked to upload your resume and respond to the two questions below.

When responding to the questions, please take into consideration the role, responsibilities and selection criteria, and limit your response to 300 words per question.

Please describe how you have applied your organisational change and communications skills and techniques to embed business change.

• Please describe how you have overcome resistance among stakeholders arising from new technologies. When submitting your application, please ensure you capture your employment history and qualifications (the information found on your resume) directly on the application form.

Salary: APS6 $102,947 - $115,384 (plus 15.4% superannuation)

Contact Officer: Seb Wrangles, ***email_hidden***

Applications Close: 11:00pm (AEST), Sunday 9 August 2026