Senior Technology Risk and Performance Manager

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About the role

Technology Risk sits at the heart of how Tyro builds, scales and protects our technology. As our Senior Technology Risk & Performance Manager, you'll lead our Line 1 technology risk capability while helping shape how risk, resilience and technology performance are managed across the business. You'll work closely with Engineering, Platform, Security and Technology leaders to embed practical risk management, deliver meaningful executive reporting, and ensure we continue to meet our obligations as an APRA-regulated organisation. This is a high-impact leadership role where you'll influence senior decision-making, strengthen governance, and help evolve Technology Risk from a mature foundation into a strategic business capability.

What you'll do

• Lead Technology Risk: Own and continuously evolve Tyro's Line 1 Technology Risk framework, ensuring risks are identified, assessed, treated and monitored in line with our risk appetite and regulatory obligations.

• Embed Practical Controls: Partner with Engineering, Cloud and Platform teams to integrate risk management and security controls into everyday technology practices and delivery pipelines.

• Drive Operational Resilience: Work closely with Line 2 Risk teams to support compliance with APRA CPS 230, CPS 234 and broader enterprise risk requirements, ensuring obligations are understood, evidenced and continuously improved.

• Strengthen Governance: Prepare and present clear, actionable technology risk reporting for Technology Leadership, Risk Committees, Executive Leadership and Board audiences.

• Own Technology Performance Reporting: Coordinate the monthly technology run metrics process, bringing together availability, incident, change, operational resilience and security posture reporting into a single executive view.

• Turn Data into Insight: Analyse operational trends, identify emerging risks and performance opportunities, and provide meaningful commentary that supports informed decision-making.

• Improve Reporting & Automation: Streamline technology reporting processes, automate data collection where possible, and improve the quality, consistency and timeliness of executive reporting.

• Influence Senior Leaders: Act as a trusted advisor to Heads of Technology and senior stakeholders, providing independent challenge and practical guidance on technology risk and governance.

• Champion Continuous Improvement: Identify opportunities to strengthen controls, improve governance, simplify processes and enhance Technology Risk maturity across the organisation.

• Build Risk Capability: Promote a strong risk culture through coaching, collaboration and practical guidance, helping teams confidently manage risk as part of how they deliver technology.

What you'll bring

• Demonstrated experience in technology risk management, ideally within a financial services or payments company.

• Strong understanding of APRA’s CPS 230 and CPS 234 and their practical application to technology risk, operational resilience, and information security.

• Excellent senior stakeholder management and influencing skills, with demonstrated ability to engage and guide technology leadership and executive audiences.

• Strong analytical and reporting skills- able to synthesise operational data from multiple sources into clear, accurate, and insight-driven executive reporting.

• Experience owning or contributing to technology performance management (availability, incident, change, and security metrics) for senior leadership or board audiences.

• Proven ability to develop and maintain risk frameworks, policies, and controls in a technology environment.

• Experience with cloud security and risk tooling across domains including source code management, cloud infrastructure, and compliance automation.

• Ability to streamline data collection and reporting processes, reducing manual effort and improving consistency.

• Outcomes-focused with exceptional attention to detail and a continuous improvement mindset.

• A team player who can work autonomously and adapt to a fast-moving, high-growth environment.

Technologies you'll work with

• Cloud & Infrastructure: AWS, Azure, Kubernetes, VMware and hybrid infrastructure environments.

• Security & Risk: AWS security services, Aikido, SIEM and log analysis platforms, compliance and audit automation tooling.

• Development Platforms: GitHub and source code management platforms supporting secure software delivery.

• Reporting & Governance: Technology performance dashboards, executive reporting, risk management frameworks and governance tooling.

• Operational Resilience: Technology risk, operational resilience and compliance practices supporting APRA-regulated environments.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in-office and remote working (3 days in the office)

• Learning and career development opportunities

• 18 weeks paid primary carers leave

• 12 weeks paid secondary carers leave

• Annual team-based volunteer day

• Birthday Leave

• Power Up Day (Additional day of leave)

• Weekly team social events, snacks, craft beer and wine, ping pong and video games

• Taco Tuesdays

• Mental health and wellness initiatives

• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

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