Team Leader

Mudjimba | Full-time (3-month contract with potential to extend)

Bring structure to complexity. Lead a team that keeps support running.

At CSBS Group, we don’t see labels — we see humans.

Behind every roster is a person, a team, and a commitment to continuity of support.

If you’re highly experienced in rostering and ready to lead, stay calm under pressure, and make smart decisions in real time — this is a role where your impact is felt every single day.

About the Role

This is a hands-on leadership position at the centre of our 24/7 operations. As Team Leader – Rostering, you will lead a small, fast-paced scheduling team while remaining actively involved in day-to-day rostering.

Reporting to the State Operations Manager, you’ll ensure the right staff are in the right place at the right time — balancing participant needs, workforce availability, and compliance in a constantly changing environment.

Based in Mudjimba, this role offers a mix of office and flexible working.

This role operates across a 7-day roster, with a rotating requirement of one weekend in every three. Shifts are typically weekdays from 6:00am – 2:00pm, 8:00am – 4:00pm, or 10:00am – 6:00pm.

Weekend shifts are typically 7.00am-3.00pm.

What You’ll Be Responsible For

• Leading and supporting the rostering team to deliver consistent 7-day coverage
• Overseeing rosters across SIL and community services to ensure continuity and quality of support
• Partnering with Operations Managers to resolve gaps, manage risk, and plan ahead
• Responding to real-time changes including unplanned leave and urgent coverage needs
• Coaching and developing team members to build capability and consistency
• Ensuring compliance with the SCHADS Award, NDIS requirements, and organisational processes
• Managing escalations including overtime and workforce limitations
• Using data and systems to improve roster efficiency, utilisation, and workforce planning
• Driving continuous improvement across rostering practices and systems

This is a role where leadership, decision-making, and coordination all happen at once — and your judgement truly matters.

About You

This is a specialised role, and we are specifically seeking candidates with demonstrated rostering experience within NDIS, community, or aged care environments. Applications without this experience are unlikely to be considered.

You’re not just organised — you’re a natural problem-solver and steady leader who thrives in fast-moving environments.

You’ll bring

• Proven experience in rostering/scheduling within NDIS, community, or aged care
• Previous leadership or senior rostering experience
• Strong understanding of the SCHADS Award
• Ability to make sound decisions under pressure
• Excellent communication and stakeholder management skills
• A solutions-focused mindset with strong attention to detail
• Confidence using rostering systems and Microsoft Office
• Experience with Employment Hero (highly desirable)

Requirements

• Minimum 3+ years’ experience in rostering/scheduling (lead level preferred)
• NDIS Worker Screening Clearance
• Current QLD Driver Licence
• NDIS Worker Orientation Module (or willingness to obtain)

Why Join CSBS?

• Be part of a values-led organisation that genuinely puts people first
• Lead a team where your work has visible, daily impact
• Opportunity to shape and improve rostering systems and processes
• Supportive, collaborative team culture

Submit your resume and a cover letter outlining your rostering leadership experience and approach to managing complex scheduling environments.

We are a NDIS-registered provider supporting people with disability across Australia.

We support people to practice decision-making across all parts of life, and our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so a person can live their best life, make their plans, and be treated with dignity and respect, free from discrimination.

We are an energetic and motivated workforce. We come from all walks of life with complementary skills and abilities. Recruiting talented people with diverse backgrounds and life experiences, helps us make sound business and organisational decisions and grow our culture of mutual respect.

People of all ages, abilities, genders, cultures, and ethnicities are encouraged to apply for positions with us.

To learn more about us, visit csbs.com.au

Job Category: Rostering

Job Type: Full Time

Job Location: Brisbane Mudjimba