Service Specialist, Business Support

BOC Limited Australia

Service Specialist, Business Support

North Ryde (NSW), Australia | req31669

This role provides specialist second-level support for complex order and delivery enquiries, acting as the key link between the Customer Service Centre, Production and Delivery teams, branches, and customers. This role is critical for handling complex customer issues, reducing resolution times, and impacting service levels.

What you will enjoy doing

• Provide operational, administrative, and second-tier support to customers and internal stakeholders across Australia and New Zealand
• Act as a key liaison between Sales, the Customer Service Centre (CSC), Production, Delivery, and branch teams to ensure seamless service delivery
• Support customers with onboarding, order placement, delivery tracking, billing enquiries, cylinder management, and pricing-related issues
• Serve as the escalation point for complex order and delivery enquiries, working closely with frontline CSC agents to resolve issues efficiently
• Drive customer satisfaction and loyalty through proactive communication, problem-solving, and a strong focus on service excellence
• Deliver solutions that meet customer needs while ensuring compliance with BOC policies, processes, and business requirements

What makes you great

• Previous Customer Service Experience, At least 1-2 years of experience in a customer service or call centre environment, ideally in a role involving direct interaction with customers over the phone, chat, or email
• Previous experience in handling escalated customer complaints or challenging situations
• Knowledge of SalesForce, SAP, Microsoft Office 365 beneficial
• Ability to handle multiple stakeholders and prioritize work

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

BOC is prou

Have we inspired you? Lets talk about it

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

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