Technical Customer Service Officer

Company Description

Compac Sales supplies fuel pumps, dispensers and fuel management solutions throughout Australia. Backed by more than 30 years of industry experience, we have built a strong reputation for providing reliable products, technical expertise and responsive customer support.

Role Description

We are looking for a motivated team member to help ensure customer requests are handled efficiently and our sales team receives the support it needs.

The role will primarily involve:

• Preparing and processing customer quotes and orders.
• Responding to customer product and service enquiries.
• Providing practical assistance and advice.
• Coordinating with internal team members to resolve customer issues.
• Supporting the sales team with day-to-day activities.
• Identifying what needs to be done and following requests through to completion.

This is an important and varied position involving a high degree of practical problem-solving. You will work closely with people across the business to ensure customers receive timely and effective support.

Most of the working week will be based in our Melbourne office. Some travel within Australia may be required from time to time.

About You

We are looking for someone who is enthusiastic, energetic and interested in learning.

You will be comfortable working both independently and as part of a close-knit team. You will also be able to think clearly, organise your workload and respond quickly when priorities change.

The ideal candidate will:

• Make sound, practical decisions.
• Approach problems with a clear and solutions-focused mindset.
• Communicate positively and constructively with customers and colleagues.
• Be organised, responsive and willing to take initiative.
• Be comfortable learning about technical products and systems.
• Follow tasks through and help ensure issues are resolved.
• Be open to contributing ideas and supporting the wider team.

This can be a development opportunity for someone looking to build their technical and customer service skills. Candidates with significant customer service experience are also encouraged to apply.

Qualifications

An electrical or electronic qualification, technical background or demonstrated interest in electrical and electronic systems would be highly regarded.

Previous experience in customer service, sales support, order processing, administration or a technical product environment would be beneficial but is not essential. Training will be provided on the job.

What We Offer

• On-the-job training and support.
• Opportunities for professional development and future progression.
• Exposure to technical products and the Australian fuel equipment industry.
• A varied role with meaningful customer and operational responsibilities.
• The opportunity to work across different areas of the business.
• A supportive, collaborative and tight-knit team environment.
• A workplace where everyone is encouraged to contribute to the company’s performance.

To apply, please email your resume and cover letter to ***email_hidden***, or apply directly through LinkedIn using the Easy Apply button above.