Database Administrator

Azooa

Azooa is preparing a response for RFQ047 – ATO DIIP Platform Support, Delivery and Modern Engineering Services and is seeking suitably qualified Application Site Reliability Engineers / Database Administrators to support a large-scale Australian Taxation Office technology environment.

This is a strong opportunity to join the winning Azooa Contracts Team and support critical Federal Government ICT platforms across database administration, application reliability, operational support, monitoring, automation, performance reporting and platform stability.

Overview

Opportunity: RFQ047 – ATO DIIP Platform Support and ICT Delivery Services

Role title: Application Site Reliability Engineer

RFQ role name: Database Administrator / Application Site Reliability Engineer

SFIA stream: Delivery and Operation – Database Administration

SFIA code: DBAD

SFIA level: Level 4

Client environment: Australian Taxation Office

Service model: ICT Personnel Resources

Security clearance: Baseline minimum

Integrity requirement: ATO Pre-Engagement Integrity Check required

Locations: ATO-approved locations across ACT, VIC, QLD, SA and NSW

Working arrangement: Supplier site, ATO site or work from home may be considered where approved in advance by the ATO Project Manager

On-call support: May be required outside normal business hours

Engagement model: Time and Materials / Work Order based services

Locations

Services may be delivered from approved ATO locations, including:

  • 15 Sydney Avenue, Barton, ACT
  • 747 Collins Street, Docklands, Melbourne, VIC
  • 152 Wharf Street, Brisbane, QLD
  • 26 Franklin Street, Adelaide, SA
  • 255 George Street, Sydney, NSW

Working from a supplier office or home under a work-from-home arrangement may be considered where appropriate and approved in advance by the ATO Project Manager.

Core Purpose

The Application Site Reliability Engineer / Database Administrator will support the continuity, stability and ongoing enhancement of the ATO’s DIIP platforms by ensuring database and application platform services remain reliable, performant, secure and supportable.

The role will contribute to run-and-manage operations, database administration, performance monitoring, operational troubleshooting, automation of administration tasks, issue resolution and continuous improvement across a complex, multi-technology Federal Government ICT environment.

Scope / Responsibilities

The successful Application Site Reliability Engineer may be responsible for:

  • Supporting database and application platform reliability across DIIP services.
  • Using database management system software and tools to investigate operational issues.
  • Collecting and analysing performance statistics.
  • Creating database and platform performance reports.
  • Carrying out routine configuration, installation and reconfiguration of database and related products.
  • Performing agreed database maintenance and administration tasks.
  • Developing and configuring tools to automate database administration activities.
  • Identifying database, application and platform issues.
  • Recommending corrective actions for operational problems.
  • Supporting incident, problem and change management processes.
  • Supporting operational stability and service continuity.
  • Working with application, DevOps, infrastructure, testing, architecture and service delivery teams.
  • Supporting monitoring, backup, recovery and performance management activities where required.
  • Contributing to technical uplift, process improvement and reduction of manual operational effort.
  • Supporting knowledge transfer and APS capability uplift.

Key Deliverables

Key deliverables may include:

  • Database administration outputs.
  • Application reliability support outputs.
  • Database performance statistics and reports.
  • Operational performance reports.
  • Database maintenance and administration records.
  • Configuration, installation and reconfiguration outputs.
  • Automation scripts, tools or process improvements for database administration.
  • Issue investigation and corrective action recommendations.
  • Incident, problem and change support inputs.
  • Platform reliability improvement recommendations.
  • Operational documentation.
  • Knowledge transfer and handover artefacts.
  • Inputs to monthly milestone checkpoints and contract reporting where required.

Mandatory / Essential Criteria

Candidates should demonstrate experience aligned to Database Administration – DBAD Level 4.

Candidates should be able to demonstrate:

  • Experience using database management system software and tools.
  • Knowledge of logical database schemas.
  • Experience investigating database, application or platform problems.
  • Ability to collect agreed performance statistics.
  • Ability to create database and operational performance reports.
  • Experience carrying out routine configuration, installation and reconfiguration of database and related products.
  • Experience performing agreed database maintenance and administration tasks.
  • Experience developing or configuring tools to automate database administration tasks.
  • Ability to identify problems and issues and recommend corrective actions.
  • Ability to work within complex ICT environments.
  • Strong troubleshooting and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively with technical delivery and operational teams.
  • Ability to operate in an ITIL-aligned service environment.
  • Ability to obtain and maintain Baseline security clearance.

Desirable Criteria

Highly desirable experience includes:

  • Previous ATO experience.
  • Federal Government ICT operations experience.
  • Experience supporting large-scale digital, integration or platform environments.
  • Experience with DIIP or similar platform environments.
  • Experience as an Application Site Reliability Engineer, Database Administrator or Platform Support Engineer.
  • Experience with database performance tuning and monitoring.
  • Experience supporting production applications and critical services.
  • Experience with automation of database or operational support tasks.
  • Experience with incident, problem and change management.
  • Experience with monitoring, backup, recovery and operational reporting.
  • Experience working with DevOps, application development, cloud, infrastructure and service delivery teams.
  • Experience supporting secure, resilient and compliant ICT environments.
  • Experience contributing to technical uplift, service improvement and operational efficiency.
  • Existing Baseline clearance or higher.

Engagement Details

  • Client environment: Australian Taxation Office
  • Role: Application Site Reliability Engineer / Database Administrator
  • SFIA code: DBAD
  • SFIA level: Level 4
  • Work locations: Barton ACT, Docklands VIC, Brisbane QLD, Adelaide SA and Sydney NSW
  • Work from home may be considered where approved
  • On-call services may be required outside normal business hours
  • Personnel must complete ATO Pre-Engagement Integrity Check before commencing services
  • Contractors may be required to support incident response, operational support and service continuity
  • Monthly milestone checkpoints and contract reporting may be required
  • Performance reviews occur monthly for the first six months, then quarterly unless otherwise agreed
  • Services must align with ATO enterprise, domain and solution architecture principles
  • Services must support interoperability, reuse, integration, security, resilience and lifecycle maintainability

Clearance Requirements

Minimum clearance required:

  • Baseline security clearance

Additional requirements:

  • ATO Pre-Engagement Integrity Check must be completed before performing services.
  • PEIC may need to be renewed periodically.
  • Candidates should be able to commence within the required timeframe once cleared.
  • Australian citizenship may be required depending on clearance and role requirements.

RFQ Relevance

This opportunity is highly relevant for Application Site Reliability Engineers, Database Administrators and platform support professionals who have supported complex Federal Government ICT environments across database operations, reliability engineering, performance monitoring, automation and production support.

Strong candidates will have experience across:

  • Database administration
  • Application reliability support
  • Performance statistics and reporting
  • Database configuration and maintenance
  • Troubleshooting and issue resolution
  • Automation of administration tasks
  • Operational support and run/manage services
  • Incident, problem and change management
  • Monitoring, backup and recovery support
  • Platform stability and resilience
  • ITIL-aligned service delivery
  • Federal Government ICT environments
  • Multi-disciplinary technical delivery teams

Candidates with ATO experience, Baseline clearance, strong database administration capability and experience supporting production platform reliability will be especially well aligned.

Rate Guidance

Please provide your expected hourly or daily rate including super.

If operating through your own company, please provide your rate plus GST.

Azooa will position candidates competitively based on:

  • SFIA Level 4 alignment
  • ATO or Federal Government experience
  • Database administration depth
  • Application reliability and production support experience
  • Automation and operational improvement experience
  • Clearance status
  • Availability for approved ATO locations
  • Quality of CV and role-specific response

Higher rates may still be considered where ATO experience, strong Federal Government platform support background, Baseline clearance, database reliability depth or strong role alignment justifies it.

How Azooa Can Support You

Azooa can support you by:

  • Positioning your profile to maximise win probability
  • Helping align your rate with market expectations
  • Assisting with tailored responses and submission strategy
  • Providing access to similar Federal Government ICT opportunities
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