Help Desk Team Leader

Job Title

Help Desk Team Leader

Job Description Summary

We are seeking an experienced and proactive Help Desk Team Leader to oversee the day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. This role plays a critical part in ensuring service requests, incidents and operational issues are effectively coordinated and resolved while maintaining a high standard of customer service and operational performance.

The successful candidate will lead a small team, coordinate operational responses across multiple stakeholders and help drive continuous improvement across service delivery.

Key Responsibilities

• Lead the day-to-day Help Desk operations and coordinate service requests and incidents.
• Ensure issues are prioritised, escalated and resolved within agreed service levels.
• Support and manage Help Desk team members to maintain high service standards.
• Coordinate with operational teams, contractors and stakeholders across live environments.
• Maintain accurate records, reporting and operational documentation.
• Support continuous improvement and operational efficiency initiatives.

About You

• Experience in Help Desk, facilities coordination or operational support roles.
• Strong leadership, communication and stakeholder management skills.
• Ability to manage competing priorities in fast-paced environments.
• Calm, solutions-focused and customer-oriented approach.
• Experience working within public-facing or operational environments is highly regarded.

Why Join Us

• Supportive and collaborative team culture.
• Opportunity to work in a dynamic operational environment.
• Career growth and development opportunities.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”