AI Solutions & Enablement Lead

IAG

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Help shape the future of workforce management through AI and automation.

Bring your curiosity, problem-solving mindset and passion for building practical solutions to a role where you can make a real impact. As the AI Solutions & Enablement Lead, you'll help transform how Workforce Management works by identifying opportunities to improve planning, reporting, decision making and operational efficiency through AI and automation. Working closely with teams across workforce planning, forecasting and operations, you'll turn ideas into practical solutions that reduce manual effort, unlock valuable insights and help people work smarter every day.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

Identify and prioritise AI and automation opportunities that improve workforce planning, reporting, forecasting and operational decision making.
Partner with stakeholders to understand business challenges, gather requirements and translate needs into practical technology solutions.
Design, build and prototype AI-enabled tools, workflow automations and decision support solutions that deliver measurable business value.
Collaborate with data, reporting and technology teams to ensure solutions are reliable, scalable and fit-for-purpose.
Develop guidance, training materials and enablement resources that support the adoption of new ways of working.
Monitor solution performance and user feedback to continuously improve outcomes, adoption and user experience.

What You'll Bring

Hands-on experience designing, building and implementing AI, automation or workflow solutions.
Strong understanding of Generative AI, prompt engineering and business process automation.
Experience identifying operational challenges and translating them into practical technology solutions.
Strong analytical and problem-solving skills, with experience using data to drive decision making.
Experience with tools such as SQL, Power BI, workflow automation platforms or similar technologies.
Ability to rapidly prototype, test and refine solutions in partnership with business users.
Strong stakeholder engagement and communication skills, with the ability to build solutions that meet real business needs.
Experience in workforce management, operations, technology, product or startup environments will be highly regarded.

What We Offer

Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply

Applications close: Tuesday 28 July 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.