Digital Systems and IT Operations Coordinator

About Queensland Youth Orchestras

For 60 years, Queensland Youth Orchestras (QYO) has been one of Australia's leading youth music organisations, supporting over 550 young musicians each year across multiple ensembles, from junior development programs through to advanced orchestras and big band.

QYO is a vibrant and supportive community of young musicians, tutors, conductors, families and staff, committed to artistic excellence and the development of the next generation of musicians. With a proud history of major performances and international touring, QYO continues to make a lasting impact in the arts community.

About the role

QYO is seeking a Digital Systems and IT Operations Coordinator to support the day to day operational and digital needs of the organisation.

This is a hands-on role that sits across operations, systems, data and internal support. You will work closely with the executive and operational teams to maintain, support and improve the systems, workflows and processes that support auditions, member onboarding, communications and day to day delivery of QYO's primary function.

This role is ideal for someone who enjoys solving practical problems, working across systems, improving workflows and making a meaningful contribution in a purpose driven organisation.

This is an excellent opportunity for someone looking to build their experience across operations, systems support, workflow automation and digital process improvement.

Salary

Salary range: $70,000 to $80,000 plus superannuation, depending on experience.

QYO supports professional development and values practical problem solvers who are eager to grow their skills while making a meaningful impact.

Key responsibilities

• Support QYO's day to day operational systems and processes
• Maintain and support Microsoft 365 systems, including SharePoint, Teams, Power Automate and Power Apps
• Maintain and support digital forms, workflows and operational processes
• Support audition administration, scheduling and operational preparation
• Support member onboarding, offboarding and user administration
• Manage user access, licences, permissions and shared mailboxes
• Support and troubleshoot Salesforce operational workflows and configuration
• Provide internal technical and operational support to staff
• Assist with process documentation and continuous improvement initiatives
• Support operational delivery during key program and event periods

Technology ecosystem

You will work across an evolving digital ecosystem, including:

• Microsoft 365 (SharePoint, Teams, Power Automate, Power Apps)
• CRM and member data systems
• Website, complex digital forms and workflow automation
• Payment and membership systems
• Marketing and communication tools

Experience across similar platforms will be highly regarded.

Selection criteria

You are practical, curious and solutions focused.

You enjoy understanding how systems and processes connect, and you're confident working through both simple and complex operational challenges.

Ideally, you will bring a breadth of IT industry experience in:

• Systems support, operations support, business systems or digital administration with an exposure to Microsoft’s Power Platform, including Power Fx and Power Automate (highly desirable)
• Confidence working with data, workflows and digital systems with exposure to JavaScript or similar scripting languages (desirable)
• Experience with CRM platforms such as Salesforce or Zoho, including basic administration or troubleshooting
• Strong organisational skills and attention to detail (project management skills highly desirable)
• An interest in music, arts, education or the not-for-profit sector will be highly regarded

Flexibility and operational support

This role includes flexibility to support operational and program delivery requirements outside standard office hours.

This may include rostered Friday evening and Saturday support during key program, rehearsal and event periods.

QYO supports flexible working arrangements and time in lieu where applicable.

How to apply

To apply for this position, please send the following to ***email_hidden*** by Friday, 31 July 2026:

• A cover letter of no more than one page
• A statement addressing the selection criteria of no more than two pages
• A curriculum vitae including the names and contact details, including email addresses, of three referees who may be contacted for a confidential discussion (your permission will be sought before referees are contacted)

Why join Queensland Youth Orchestras?

This is an opportunity to work in a passionate and supportive arts environment where your contribution will have an immediate impact.

Your work will directly support the experience of hundreds of young musicians and their families, helping QYO continue to deliver exceptional music education and performance opportunities for the next generation.

You will also have the opportunity to continue building your skills across operations, systems, automation and digital transformation while contributing to a meaningful purpose.