Impairments Benefits Officer

Impairments Benefits Officer

• $124,535.00 per annum + Superannuation
• Full time, 12 month fixed term position

• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The Claims and Recovery Support Division (“CaRS”) is focused on supporting the recovery and return to work of injured workers. This is achieved through adopting a contemporary approach to claims management and person centered planning, to support injured workers in maximising their social and economic participation.

The Impairment Benefits Officer is responsible for coordinating the assessment and payment of permanent impairment entitlement to all eligible injured workers within CaRS. This includes making quality eligibility and entitlement decisions, managing stakeholder engagement and communication, and fulfilling administrative requirements.

This is a great opportunity to join a highly collaborative team under a supportive leader and contribute to the division’s compliance requirements under the Scheme Modernisation Act, and the Health and Other Services Act.

Key accountabilities

• Management of impairment benefit (IB) claims for the Claims and Recovery Support Teams in accordance with legislated timeframes.
• Work closely with both the Impairment Benefits and Claims and Recovery Teams to ensure proactive and effective management of impairment benefit claims, identifying and addressing any performance improvement areas.
• Provides specialist support and advice on IB claims resolution of complex issues including matters relating to conciliation, complaints and other disputes.
• Accountable for IB claim audits, reviews and/or health checks.
• Collate and analyse complex IB data, interpreting to understand trends, risks, opportunities and possible solutions and report on findings.

Please ensure you review the Position Description via the WorkSafe careers page for additional information on accountabilities for this role.

About you

You will have strong technical understanding and current operational claims management experience including knowledge of the Victorian system for managing, compensating work injuries, and using the ACCtion and NOVUS systems.

Additionally you will possess the following skills and experience:

• Good working knowledge of the AMA4 guides and relevant IB legislation in the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013
• A high level of communication skills (written and oral), and the ability to give advice and information directly to claims managers, injured workers and their legal representatives.
• Excellent planning and organisation skills and to work to deadlines.
• An ability under direction to effectively translate policy into operational processes, procedures and practices.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What’s next?

Applications close 11:00pm, Wednesday 29th July 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email ***email_hidden***