Recovery & RTW Specialist

Recovery & RTW Specialist

• $137,963.00 per annum + 12% superannuation
• Full Time, Fixed Term (Until 03/09/2027)
• Wadawurrung /Geelong based (hybrid working model – 3 days per week in office)

About the role

The Claims and Recovery Support Division (CaRS) is focused on supporting the recovery and return to work of injured workers. This is achieved through adopting a contemporary approach to claims management and person-centred planning, to support injured workers in maximising their social and economic participation.

CaRS is transforming how support and services are delivered to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.

The Recovery and RTW Specialist is a member of the Claims Support team within the CaRS Division. In this role, you will use specialist skills and expertise in the field of personal injury management to provide guidance, support and development to the CaRS Division to promote appropriate recovery and return to work outcomes for the injured workers supported by our division.

Key accountabilities

• Proactively coach, mentor and share expertise, in particular with Recovery and Support Advisors, Coordinators and Officers, to build and develop recovery and return to work knowledge within the CaRS Division
• Collaborating with Recovery & Support Advisor, Coordinators and Officers and treating health professionals to ensure an injured worker is provided with evidence-based, best practice treatment and rehabilitation advice as it relates to their workplace injury or illness
• Work closely with internal and external stakeholders, providing subject matter expertise to identify opportunities to develop and embed strategies that support a focus on injured worker experience and improving outcomes for injured workers
• Provide leadership and recovery and return to work subject matter expertise in the review of treatment and support requests arising from Worker’s Compensation claims
• Use your expertise to identify opportunities to develop, modify and review recovery and return to work claims processes, procedures, standards and guidelines

Please ensure you take a look at the Position Description via the WorkSafe careers site for additional information on accountabilities for this role.

About you

You are a team player with demonstrated experience in either personal injury, disability or health industry, paired with experience in claims and facilitating improved outcomes for clients. You have a strong understanding of how to build rapport and develop recovery plan’s with injured workers and their support networks, and highly developed skills in coaching, influencing and relationship building.

You will play a critical role in providing advice and building the capability of our Recovery and Support Advisors and Coordinators.

Additionally, you will possess the following skills and experience:

• Experience supporting people who have complex needs
• Highly developed knowledge and understanding of injury management and rehabilitation in a compensable setting
• High level of professional resilience
• A growth mindset, open to coaching and developmental feedback
• Capability to develop and support continuous improvement initiatives
• Effective and influential communication skills

Qualifications

• A degree or tertiary qualification in an Allied Health field (e.g. Occupational Therapy / Psychology / Physiotherapy / Rehabilitation Counselling) is highly desirable and/or significant equivalent experience.

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What’s next?

Applications close 11:00pm on Wednesday 29th July 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact David Heaney via email ***email_hidden***