National Service Support Coordinator

Be the engine behind exceptional service delivery.

Are you a highly organised coordinator who thrives in a fast-paced environment? Do you enjoy juggling priorities, coordinating technicians, supporting customers, and keeping operations running smoothly?

At Equans, we're looking for a proactive

National Service Support Coordinator to play a critical role in driving service excellence across our national customer portfolio.

In this varied and rewarding role, you'll:

Coordinate service calls, maintenance schedules and technician workloads

Manage customer enquiries and provide outstanding customer service

Monitor work orders, customer portals, invoicing and aged WIP

Support subcontractor management, procurement and compliance activities

Train and support team members while contributing to continuous improvement

Help maintain our strong safety-first culture

What a Typical Day Could Look Like

Your morning starts by reviewing overnight work orders and prioritising urgent requests.

You'll allocate jobs to technicians, update customer systems, and ensure all information is captured accurately. Throughout the day you'll coordinate service activities, raise purchase orders, source parts, create customer quotes, and keep clients informed on progress.

Once work is completed, you'll finalise documentation, upload records to customer portals, and generate invoices.

It's a role that combines administration, customer service, coordination, problem-solving, and relationship management—all while helping keep essential services running.

We're looking for someone with

Strong administration, scheduling or service coordination experience

Excellent communication and stakeholder management skills

Exceptional organisational skills and attention to detail

The ability to manage competing priorities in a high-volume environment

Intermediate to advanced Microsoft Office skills (Pronto Xi experience highly regarded)

Highly Regarded

• Experience in facilities management, maintenance, trades services, construction, or technical services environments.
• Exposure to customer portals, asset management systems, or service management software

Apply now with your current resume.

Please note: Applicants must have full, unrestricted working rights in Australia.

Equans is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace where all applicants are treated fairly and with respect.