Customer Experience Officer - Expression of Interest @ Suntory

Customer Experience Officer Expression of Interest (Sydney)

Who are we?

Craft your future with Suntory Oceania, a new $3 billion multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership is powered by two manufacturing sites, five distribution centres and more than 1,500 Suntorians across Australia and New Zealand.

Our market-leading portfolio includes over 40 iconic brands, including Jim Beam, Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus and Suntory BOSS Coffee.

As One Suntory, we are building one of the most exciting beverage businesses in the region, creating more beverage moments from sunrise to sunset and bringing the best of Suntory to Oceania.

Customer Experience Officer Expression of Interest

Sydney CBD

Ready to Unleash Your Spirit?

We're building a talent community of customer-focused professionals interested in future Customer Experience Officer opportunities within our Sydney team.

As our business continues to grow, we're looking to connect with talented individuals who thrive in fast-paced environments, enjoy helping customers and stakeholders, and want to build a long-term career with Suntory Oceania.

Whether you're currently working in a contact centre, customer service, administration, retail, hospitality or another customer-facing environment, we'd love to hear from you.

By joining our talent community, you'll be considered for future Customer Experience Officer opportunities as they become available in our Sydney CBD office.

What does a Customer Experience Officer do?

Our Customer Experience Officers play a critical role in supporting customers, internal stakeholders and our broader commercial business.

Working within a high-performing team, you'll be responsible for delivering exceptional service across a variety of customer touchpoints while helping ensure the smooth operation of our order-to-delivery process.

You will engage with customers and stakeholders across Australia and New Zealand while supporting some of the world's most recognised beverage brands.

What you'll be doing

As a Customer Experience Officer, no two days are the same.

Typical Responsibilities May Include

• Managing customer enquiries via phone, email and other communication channels
• Handling both inbound and outbound customer interactions
• Processing orders and managing customer requests
• Providing updates on deliveries and product availability
• Performing high-volume data entry and administrative tasks
• Navigating systems such as SAP, Outlook and CRM platforms
• Collaborating with Sales, Credit, Supply Chain and Logistics teams
• Resolving customer and stakeholder issues in a timely and professional manner
• Supporting business initiatives and continuous improvement activities
• Delivering an exceptional customer experience at every interaction

What we're looking for

We're interested in hearing from people who are passionate about customer service, enjoy problem solving and thrive in a busy environment.

Experience In The Following Areas Will Be Highly Regarded

• Contact Centre (Inbound and/or Outbound)
• Customer Service
• FMCG
• Retail
• Hospitality
• Administration
• Sales Support
• Logistics or Supply Chain Support
• Shared Services Environments

Successful Candidates Will Typically Demonstrate

• A customer-first mindset
• Strong verbal and written communication skills
• Excellent attention to detail
• Strong organisational and time management skills
• Confidence managing multiple priorities
• The ability to build positive stakeholder relationships
• A proactive and adaptable approach
• Resilience in a fast-paced environment
• A desire to learn and develop their career

Why join Suntory Oceania?

At Suntory, we don't just offer jobs—we create opportunities for people to unleash their spirit, craft their future and build meaningful careers.

Driven by our Yatte Minahare spirit of dreaming big, taking bold steps and challenging what's possible, we empower our people to grow, develop and make a real impact.

Working with us, you'll have access to:

• Competitive remuneration
• Industry-leading parental leave
• Ongoing learning and development opportunities
• Career pathways across a growing global organisation
• Exposure to leading FMCG and beverage brands
• A collaborative and supportive team culture
• Opportunities to work with leaders across Oceania and globally

Please note that Customer Experience Officer roles are typically based in our Sydney CBD office, with team members working onsite during standard business hours.

Interested in Future Opportunities?

If you're looking to grow your career with a business that values collaboration, ownership and customer excellence, we'd love to hear from you.

Submit Your Expression Of Interest And Tell Us

• About your customer service or contact centre experience
• Your current location
• Your current notice period
• Why you'd like to join Suntory Oceania

Join our talent community today and be among the first considered for future Customer Experience Officer opportunities in Sydney.

Our DEI Commitment

At Suntory, we recognise that diverse knowledge, perspectives and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience and background can benefit our team, we encourage you to apply. We endeavour to make our recruitment process as inclusive as possible and offer reasonable accommodations as needed.

Together, we can cultivate a workplace where everyone can thrive and help us continue Growing for Good.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Managing customer enquiries
• Processing orders
• Resolving issues

Key Strengths

• Customer service experience
• Communication skills
• Problem-solving skills
• Experience with SAP or CRM systems
• Organisational skills
• Team collaboration

Why Suntory Oceania is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Suntory Oceania not with Hatch.