Customer Contact Centre Consultant

Hays

Launch Your Banking Career
Strong Temp-to-Perm Opportunities
Paid Training + Hybrid Flexibility

Looking for people determined to succeed, see the big picture and thrive in a fast-paced, metrics-focused environment!

Expression of Interest - project pending final approval
Temporary assignment with strong potential for permanency
Rotating rosters available: Monday-Friday, Tuesday-Saturday or Sunday-Thursday
Location: Docklands, Melbourne
Attractive hourly rate plus super
Anticipated start date: End of August 2026
5-week paid training programme

Your new company

Are you ready to elevate your career and become part of a leading financial institution? This exciting opportunity forms part of a major Big 4 Bank merger project, with customer demand expected to increase significantly over the coming months.

This is your chance to join a business that values career progression, development and customer excellence while building highly transferable banking and customer service skills.

Your new role

As a Customer Contact Centre Consultant, you'll be one of the first points of contact for customers across a range of banking enquiries.

You'll work within an extremely high-volume contact centre environment, with forecasts of over 10,000 customer calls per month during peak periods. Success in this role will come from your resilience, ability to learn quickly and commitment to delivering exceptional customer service.

Responsibilities:

Assist customers with internet banking enquiries
Support debit and credit card enquiries
Provide information on personal banking products and services
Assist customers with enquiries relating to the bank merger
Deliver accurate and empathetic customer service
Navigate multiple systems while managing high call volumes
Follow established processes, scripts and compliance requirements
Meet service and performance expectations in a fast-paced environment

What you'll need to succeed

Strong communication and customer service skills
High resilience and ability to work in a fast-paced environment
Strong multitasking and computer skills
Fast learner who adapts quickly to new information
Coachable and open to feedback
Reliable, professional and positive attitude
Experience in retail, hospitality, fast food, customer service, reception, administration, banking or contact centres will be highly regarded.

What you'll get in return

5 weeks of paid classroom-based training in Docklands
Ongoing coaching and support throughout your assignment
Hybrid working opportunities available after training and once proficiency has been achieved
Strong temp-to-perm opportunities for high-performing employees
Opportunity to gain valuable banking and financial services experience
Supportive team environment with genuine career progression opportunities

What you need to do now

If you're interested in this opportunity, click 'Apply Now' to submit your expression of interest and an up-to-date copy of your CV to ***email_hidden***.

As this project is currently awaiting final approval, shortlisted candidates will be contacted once recruitment timelines are confirmed.