Resident Services Officer

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Resident Services Officer, you will play a vital role in creating a welcoming, connected and supportive environment for residents within our Seniors Communities.

You will be the friendly face at the heart of village life, helping residents feel informed, valued and supported every day.

Your Opportunity

This is a permanent full-time opportunity based at Castle Hill Village, working Monday to Friday from 8:00am to 4:00pm.

As a Resident Services Officer, you will provide frontline customer service, administration and resident support across our Retirement Village community. Working closely with residents, families and village teams, you will help deliver an exceptional resident experience while supporting the smooth day-to-day operation of the village.

You will be a key point of contact for enquiries, communications, events and resident activities, helping residents stay connected, informed and engaged within their community.

With professionalism, warmth and a resident-centred approach, you will:

Customer Service & Resident Support

• Welcome residents, visitors, contractors and guests, providing exceptional reception and concierge services

• Respond promptly and professionally to resident enquiries and concerns

• Assist residents with accessing village services, digital tools and community activities

• Support new resident onboarding and orientation to ensure a positive transition into village life

• Provide practical day-to-day assistance and connect residents with the right support when needed

Administration & Communication

• Manage reception, phone, email and general administrative activities

• Maintain accurate resident records within village systems and databases

• Coordinate village communications, newsletters, notices and digital displays

• Support meeting coordination, room bookings and record management

• Assist village teams with resident correspondence and information sharing

Lifestyle & Community Engagement

• Support the delivery of resident activities, events and wellbeing programs

• Assist with event coordination, registrations, room setup and feedback collection

• Encourage participation and help residents stay connected to village life

• Support transport and attendance arrangements for village activities where required

Collaboration & Continuous Improvement

• Build positive relationships with residents, families, suppliers, contractors and internal teams

• Assist in resolving day-to-day resident concerns and operational matters

• Contribute to a positive and inclusive team culture

• Support continuous improvement initiatives across the village

What You'll Bring

You are a friendly, organised and customer-focused professional who enjoys building relationships and making a positive difference in the lives of older people.

You will also need:

• Experience in customer service, administration, reception or hospitality roles

• Strong communication and interpersonal skills

• Excellent organisational and multitasking abilities

• Confidence using Microsoft Office and digital systems

• Strong attention to detail and problem-solving skills

• Current unrestricted Driver’s Licence is preferred.

• Ability to work collaboratively within a team environment

Why Anglicare?

• We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

• At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.

• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

• To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.

• Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

• Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: August 14, 2026