Executive Assistant

Executive Assistant

Business Unit: Customer

Sourcing Location: Victoria

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About The Role

We have a unique opportunity for a high calibre Executive Assistant to join our dynamic Customer business unit, supporting our Chief Customer Officer. Highly organised and solutions-focused, you take pride in staying one step ahead and delivering exceptional support.

You’ll collaborate closely with key stakeholders from right across the EnergyAustralia enterprise (including your own small team of direct reports), fostering a customer-centric, continuous-improvement mindset and enabling the CCO to operate seamlessly, anticipating needs and ensuring nothing falls through the cracks.

Diary, Stakeholder & Travel Management

• Provide accurate, proactive diary management - screening and prioritising appointments, meetings and events so the Executive makes the most effective use of their time - and work with the Executive to develop diary management principles that enable proactive management with minimal direction.
• Coordinate end-to-end travel needs, including booking all flights and hotels, visa requirements, directions, commuting times, and ground transportation — with a sharp eye for intricate details.

People Leadership & Community of Practice

• Lead three Customer Team Coordinators and a Site Operations Coordinator (remote), sharing experience and supporting their development.
• Actively participate in the Community of Practice with other Executive and Team Assistants, sharing experience and providing support for leave cover and absence.

Meeting, Document & Expense Management

• Prepare relevant document for the Executive for all Executive Leadership Team and Board meetings.
• Track and follow up action items from leadership and other key meetings and maintain confidentiality of sensitive documentation and information.
• Ensure accurate creation of Purchase Requisitions and undertake routine payment and reconciliation of incoming invoices and accounts.

Issue Escalation & Approvals

• Manage sensitive and important issues, understanding which can be delegated and which should be escalated.
• Manage approvals in line with Executive expectations, flagging pending or overdue items.

Event Management

• Coordinate a variety of functional forums end-to-end: agendas, packs, invites, minute-taking, and actions.
• Plan, coordinate, and execute offsites, team events and other initiatives.

About You

We’re seeking someone who has considerable experience supporting an Executive who moves at pace and has enterprise-wide reach and accountability (within top tier corporate organisations). Ideally, you’ll bring prior experiencing managing / leading direct report/s, and your communication skills, both written and verbal, will be a key strength. Other attributes and experiences we’d love to see from you include:

• Proactive by nature — you see what is needed before being asked.
• You’re comfortable telling an executive what they need to hear, not what they want to hear.
• Confidence to hold an executive accountable; grounded enough not to make it about themselves.
• Efficient — you find the shortest path to the right outcome.
• Sweats the small stuff — strong attention to detail and accuracy.
• Reliable — when you say it will be done, it is done.
• You build relationships outside your immediate team because that is how you get things done
• Accountability - you own problems and don’t reflect them back
• You provide a sense of calm in a fast-moving, sometimes chaotic environment
• Trustworthy (a vault) — you'll be privy to sensitive and confidential information. Integrity is non-negotiable in this role.

Given the nature of this role, we'd love you in the office four days a week

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s What You Can Look Forward To

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks’ paid parental leave – completely gender-equal
• Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self