Recovery Officer

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About The Role

We’re currently looking for a Recovery Officer to join our Credit team based in our Perth Support Office.

This is a fantastic opportunity for someone looking to build a long-term career in finance, credit or risk. Whether you're coming from a customer service, administration or retail background, we'll support you to learn the ins and outs of debt recovery, credit risk and commercial decision-making.

Working closely with the broader Credit team, you'll help manage recovery matters, support customers to find solutions, and develop the skills needed to navigate more complex cases over time. Every day brings new challenges, opportunities to learn, and the chance to make a real impact on the business.

What’s Involved

• Conducting debt recovery activities, including the assessment and write‑off of bad debts
• Applying sound commercial judgement by assessing available equity, risk exposure and the likely outcome of legal proceedings, while actively managing associated legal costs
• Managing and controlling legal recovery processes by working closely with external solicitors and collection agencies
• Negotiating, setting up and monitoring payment arrangements with customers
• Maintaining accurate records through the reconciliation of payments and invoices
• Reviewing customers for continued trade, including analysing payment behaviour, credit bureau reports and other relevant financial information
• Supporting risk‑related activities such as credit limit reviews and identifying potential fraud indicators

Who We’re Looking For

An ideal candidate will bring a strong problem‑solving mindset and the ability to work through layered, complex matters without losing attention to detail. You’re comfortable joining the dots, weighing up risk and outcomes, and making sound decisions.

You’re a confident communicator who can engage with a wide range of stakeholders, including customers, internal partners and external legal providers. You know how to adapt your communication style to suit the situation, hold your ground when needed, and explain your thinking clearly and professionally.

What You’ll Need

• Experience in credit control, collections or debt recovery (advantageous but not required)
• A strong customer service mindset and a passion for helping people find solutions
• Strong written and verbal communication skills
• A willingness to learn new systems, processes and ways of working
• Confidence in negotiation and influencing outcomes
• Strong attention to detail and the ability to manage multiple tasks
• Confidence building relationships with a wide range of stakeholders
• Good problem-solving skills and resilience when faced with challenging situations

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ***email_hidden***.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.