Digital Producer

Work options: Hybrid

We’re the Health Insurance Fund of Australia, but our friends call us HIF and we have an exciting opportunity for a Digital Producer with experience in a similar role and great people skills, to join our team.

About The Role

As our Digital Producer – Website, you'll be responsible for the day-to-day management, delivery, and continuous improvement of our website and associated subdomains. You'll ensure our digital presence performs as a high-quality, user-focused channel that supports marketing, growth, and enterprise objectives. Working across teams, you'll oversee website production, content governance, and ongoing optimisation, using data and best practice to enhance the user experience, improve performance, and deliver engaging digital experiences that achieve organisational goals.

This is a full-time, permanent opportunity.

What We Are Looking For In You

• Experience in digital production, website management, or a similar digital delivery role.
• Strong stakeholder and agency management skills, with the ability to build effective working relationships.
• Proven ability to manage multiple priorities, deadlines, and competing workstreams in a fast-paced environment.
• Highly organised with exceptional attention to detail and a commitment to quality.
• A proactive, solutions-focused approach with strong troubleshooting and problem-solving skills.
• Experience working with content management systems (CMS) and website release processes (experience with Mintox is advantageous but not essential).
• A data-informed mindset, using insights to support prioritisation and continuous improvement.
• A collaborative approach, with the ability to work effectively across marketing, product, IT, and business teams.
• A commitment to delivering great digital experiences and continuously improving website performance.

Desirable

• Understanding of the private health insurance industry and its regulatory environment.
• Experience with the HAMBS membership system.
• Basic HTML skills and experience with Adobe Acrobat Pro and Adobe Photoshop.

Key Responsibilities

• Manage day-to-day website production and content delivery across the organisation’s website and subdomains, ensuring accuracy, quality and timely execution.
• Coordinate website releases, production schedules, and deployment activities to support reliable and efficient delivery.
• Act as the primary contact for the website services agency, partnering with internal stakeholders and external providers to deliver website enhancements, manage priorities and service delivery, and ensure optimal website performance and reliability.
• Oversee the website service desk, including incident management, troubleshooting, change requests, and enhancement activities.
• Support the delivery of digital campaigns, product launches, regulatory updates, and enterprise initiatives.
• Collaborate with Product, IT, Risk & Compliance, and other teams to ensure website content and functionality align with business objectives.
• Identify and implement opportunities to improve website usability, performance, governance and operational efficiency, working closely with the UX Specialist on testing and optimisation initiatives.
• Contribute to the ongoing improvement of digital delivery processes, governance, and best practice.

About HIF

HIF is a close-knit, member-owned organisation with a team of 125 passionate employees, headquartered on Stirling Street, just a stone’s throw from the Perth CBD. We are a values-driven organisation where our culture is built on trust, open communication, and supporting each other to do our best work - because we know that when our people thrive, so do our members.

In 2025, HIF was recognised as an Employer of Choice, acknowledging our commitment to creating a workplace where people feel supported, valued and able to thrive. We have also proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023.

While these certifications matter, what matters most to us is that they reflect the real, everyday experience of our people. At HIF, inclusion and culture are not just policies or frameworks - they are lived through the way we lead, support one another, and show up for our people each day. Joining HIF means contributing to a workplace where people feel supported, challenged, and inspired to make a real difference every day.

As a Member Of Our Team, You’ll Enjoy

• A generous 13% superannuation contribution
• Subsidised health insurance cover
• Flexibility of Working from Home (WFH) days, Additional Purchased Leave and Nine Day Fortnight
• Birthday leave to celebrate your special day
• A variety of leave entitlements, including cultural, reproductive, volunteering leave and more
• Fun and inclusive social events through our Social Club
• Study assistance to support your learning
• PAW Days - bring your furry friend to work!
• A modern, community focused office close to Perth CBD with excellent transport access

To apply for this opportunity please visit https://www.hif.com.au/careers-at-hif

Applications close Friday 24 July.

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.