ServiceNow Administrator/Developer

ABOUT THE BRANCH

The Digital Services Branch manages the operation of ICT systems supporting the SDO-ERP and PEMS platform, which collectively provide corporate services to client agencies and parliamentarians. Responsibilities include the development, maintenance and support of these ICT systems, Robotic Process Automation (RPA) and Service Management capability. This role is located within the Service Optimisation Section. A fast-paced multidisciplinary team who design, develop and deliver digital solutions using the ServiceNow Platform for the SDO Portal and Blue Prism for Robotic Process Automation (RPA). The section is responsible for the administration and ongoing management of these two platforms to deliver professional, user focused services for around 14,000 employees across the department and shared service agencies. This includes managing the ongoing sustainment, enhancement, scalability, compliance and alignment for realising departmental digital policy objectives and the broader whole of government digital standards.

THE OPPORTUNITY

As a ServiceNow Administrator/Developer, you will support the design, development, and ongoing operation of the Service Delivery Office’s (SDO’s) ServiceNow Protected Platform. You will deliver secure, high quality solutions, drive continuous platform improvement, and ensure ServiceNow capabilities align with evolving business needs.

ELIGIBILITY INFORMATION

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability.

• Contact: Graham Ball, (02)
• 374, gra
• @sdo.gov.au

Closing Date: Friday, 7 August 2026, 11:30pm