Technical Business Analyst

Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.

Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Role: - Senior Associate Consultant (Technical Business Analyst)

Location: - Sydney 1 Year Full-Time Contract Role

NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.

Role Summary

The Technical Business Analyst (Integration Squad) provides specialist business analysis capability to support the increasing technical complexity of the Collections Transformation Program across Releases 10 and 11.

The role is responsible for translating complex integration, API, system interface, and cross-platform solution requirements into clear, actionable delivery artefacts that enable successful end-to-end implementation and operational readiness.

Working as an embedded member of the Integration Squad, the Technical BA partners closely with Product Owners, Architects, Engineers, Delivery Leads, Test Teams, Platform Teams, and Business Stakeholders to ensure integration solutions are accurately defined, traceable, and delivered with minimal operational risk.

Key Responsibilities

Integration & Solution Analysis

• Elicit, analyse, and document business and technical requirements for system integrations and interface solutions.
• Define and maintain interface specifications, API requirements, message formats, data mappings, and end-to-end process flows.
• Perform impact assessments across multiple platforms and dependent applications.
• Support identification and resolution of integration gaps, risks, dependencies, and production support considerations.

Requirements & Delivery

• Translate requirements into Jira Epics, Features, User Stories, Acceptance Criteria, and supporting technical artefacts.
• Support sprint planning, backlog refinement, estimation, and delivery activities.
• Ensure requirements remain traceable, testable, and aligned with business outcomes and solution objectives.
• Work closely with development and testing teams throughout the delivery lifecycle.

Stakeholder Engagement

• Act as the primary liaison between business stakeholders and technical delivery teams.
• Collaborate with Solution Architects, Integration Engineers, Product Owners, Test Managers, and Vendor Teams.
• Facilitate workshops, solution discussions, requirement walkthroughs, and design reviews.
• Communicate delivery impacts, assumptions, risks, and dependencies effectively across stakeholders. Governance & Assurance
• Contribute to solution governance, design reviews, change management processes, and release readiness activities.
• Maintain high-quality documentation, knowledge transfer artefacts, and delivery records.
• Support audit, compliance, operational readiness, and production deployment activities.

Skills & Experience Essential

• Strong experience as a Technical Business Analyst supporting integration-heavy enterprise programs.
• Proven experience analysing complex system integrations, APIs, interface specifications, and data flows.
• Strong understanding of application architecture, integration patterns, and enterprise delivery frameworks.
• Experience creating process models, data mappings, business requirements, and technical documentation.
• Advanced stakeholder management and workshop facilitation skills.
• Strong experience working within Agile / SAFe delivery environments.
• Proficiency with Jira, Confluence, Visio/BPMN and related analysis tools.

Desirable

• Experience within Financial Services and large-scale transformation programs.
• Exposure to Collections, Customer Assist, Lending, Mortgage, or Equipment Finance domains.
• Experience with cloud platforms, API frameworks, and event-driven architectures.
• Knowledge of banking major technology landscape and enterprise integration practices.

Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to ***email_hidden***

Please click on the Apply link below to upload your resume before the closing date.

We reserve the right to withdraw this advertisement prior to the closing date.

We respectfully request agencies not to forward unsolicited resumes unless requested.