Junior Business Travel Consultant

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

About The Role

We are seeking a motivated and customer-focused Junior Business Travel Consultant to join our Sydney team. This role is ideal for someone passionate about travel and delivering exceptional service. You will support a portfolio of corporate clients by coordinating business travel arrangements, providing tailored travel solutions, and ensuring a seamless travel experience while adhering to client travel policies and service level agreements.

This role will be based out of R&M’s office based in Sydney, hours of operation are from 8am – 8pm, on a shift rotation.

What You'll Do

• Book flights, accommodation, and ground transportation for domestic and international business travel.
• Manage travel requests for a portfolio of corporate clients, delivering a high level of personalised service.
• Prepare travel quotations and ensure all bookings comply with client travel policies and guidelines.
• Support Senior Consultants with travel booking requests and itinerary management.
• Provide proactive, cost-effective travel solutions using all available booking resources and tools.
• Ensure Duty of Care obligations are met when creating travel itineraries for travellers.
• Respond promptly and professionally to client enquiries via phone and email, consistently exceeding service expectations.
• Meet internal and client-driven service level agreements while maintaining accuracy and attention to detail.

What We're Looking For

• Excellent written and verbal communication skills.
• Strong customer service skills with a genuine passion for helping people.
• Exceptional attention to detail and organisational abilities.
• Ability to remain calm under pressure and meet deadlines.
• Strong interpersonal skills with the ability to build positive relationships with clients, colleagues, and suppliers.
• Team-oriented mindset with a positive, proactive approach and a winning mentality.
• Proficiency in Microsoft Word and Excel.
• Commitment to delivering outstanding service and consistently going the extra mile.
• Willingness to learn, develop new skills, and participate in training and coaching programmes.
• Previous experience in customer service or a client-facing role.
• Experience within the travel industry or knowledge of corporate travel.
• Familiarity with GDS systems would be beneficial, particularly Sabre (full training provided).
• Understanding of corporate client requirements.
• Passion for travel and the travel management industry.

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [email protected].