Learning & Capability Coordinator

Brief Description

About the Role

The Learning and Capability Coordinator is responsible for the seamless day-to-day operational management of the Sales and Service 'Learning Lab' across both onshore and offshore teams. This role ensures the efficient scheduling and coordination of learning activities, availability of learning content and resources, and accurate record-keeping to support the capability development of Sales and Service teams.

Position Accountabilities

Day-to-day, you'll be responsible for the seamless coordination and operational management of the Learning Lab. Here's what that looks like in practice:

• Keep things on track — develop and maintain accurate timetables and schedules for all Learning Lab activities, sessions, and programs
• Set the stage for learning — coordinate and book training rooms and facilities, ensuring they're prepared and equipped for every session
• Be the content custodian — make sure all learning materials and resources are up-to-date, available, and ready to go when they're needed
• Own the records — maintain comprehensive, accurate records of Learning Lab activities, attendance, and outcomes in line with our organisational policies
• Connect the dots — collaborate with our Learning & Development specialists and content owners to align operational delivery with learning objectives
• Be the go-to person — act as the primary point of contact for Learning Lab participants and facilitators on all things scheduling, rooms, and resources
• Drive continuous improvement — spot opportunities to make things more efficient and recommend enhancements to how we operate
• Do the right thing — adhere to all relevant compliance and governance procedures for training delivery and record-keeping
• Live our values — role model the Auto & General values in every interaction

What experience you’ll bring;

Essential

• Minimum 1 years’ experience in a Sales and Service or equivalent role
• Minimum 1 years’ experience in general administration
• Highly developed written and verbal communication skills
• Strong interpersonal and relationship management skills
• A superior eye for detail and a commitment to accuracy
• The ability to work autonomously and stay focused without constant direction

Desirable

• Previous experience in a coordination role within a Learning and Development environment

The Benefits of working with us;

• Flexible Location – Work from our Kawana or North Lakes offices.
• Extra leave - enjoy a paid 'ME' day and one paid volunteer leave day each year, plus the option to purchase up to two additional weeks of leave
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.