Contact center engineer

AWS Contact Center Engineer

12 month contract

Rates- $900/day incl super

3 day onsite

Melbourne C BD

About the company

Your new organisation is a tech forward and fast-moving Auto Finance company.

About the role

The AWS Connect Engineer will be responsible for the design, administration, maintenance, optimisation, and continuous improvement of the Amazon Connect platform and associated contact centre technologies across the organisation.

Essential Skill set required

This role serves as the primary technical point of contact for Amazon Connect, ensuring platform stability, operational excellence, and seamless integration with enterprise applications including Dynamics 365 Customer Service, Omnichannel, telephony providers, workforce management systems, and reporting platforms.

The AWS Connect Engineer will work closely with business stakeholders, customer service teams, vendors, and technology teams to deliver scalable, secure, and resilient customer engagement solutions. This is a hands-on role suited to a proactive problem-solver who can translate business requirements into effective contact centre and customer experience solutions.

If you are interested in applying to the role please share your updated Resume at ***email_hidden***.