Customer Service Officer - Cessnock + East Maitland

Customer Service Officer - Cessnock + East Maitland

• Call Centre & Customer Service
• Customer Service
• NSW Other
• Contract or Temp

9/7/2026

• Full-time opportunity based in Cessnock and East Maitland through to July 2027.
• Use your customer service skills to make a real impact in the community.
• Access benefits including paid birthday leave and RDO options.

Help create positive outcomes through exceptional customer service

At Home in Place, our Customer Service team does more than answer enquiries - we help people access safe, secure and affordable housing while ensuring every customer feels heard, supported and valued.

We're looking for a friendly, organised and customer-focused Customer Service Officer to join our team splitting between the Cessnock and East Maitland offices. If you enjoy helping people, thrive in a fast-paced environment and want to make a genuine difference in your community, we'd love to hear from you.

Home in Place is one of Australia's largest not-for-profit housing providers, committed to delivering safe, affordable and sustainable housing solutions. We're proud to be recognised as an Employer of Choice, offering flexible work options, professional development opportunities and a supportive team culture.

About the Role

Based between our Cessnock and East Maitland office, full-time maximum term opportunity through to 30 July 2027.

As the first point of contact for tenants, housing applicants and other stakeholders, you'll play a critical role in creating positive customer experiences. Working across phone, email and face-to-face interactions, you'll provide information, coordinate enquiries and support the smooth operation of our housing services.

Key Responsibilities

• Provide professional and responsive customer service via phone, email and in person
• Manage a high volume of incoming enquiries from tenants, applicants and stakeholders
• Respond to general housing and tenancy-related enquiries
• Log maintenance requests and ensure accurate customer records are maintained
• Complete data entry, document management and general administrative tasks
• Prepare correspondence and support day-to-day office operations
• Work collaboratively with internal teams to resolve customer enquiries
• Contribute to a positive customer experience through timely and effective service delivery

You will bring

• Experience in customer service, reception, contact centre or administrative roles
• Strong communication and interpersonal skills
• The ability to manage sensitive or challenging conversations with empathy and professionalism
• Excellent organisational skills and the ability to prioritise competing tasks
• Experience using Microsoft Office and customer management or database systems
• A positive, team-oriented approach and commitment to customer outcomes

Experience within community housing, social services or a related sector will be highly regarded, but is not essential.

What We Offer

• Full-time maximum term opportunity through to 30 July 2027
• Flexible working options, including access to regular rostered days off
• Up to $15,900 tax-free salary packaging
• Paid Birthday Leave
• Discounted gym membership (Fitness Passport)
• Free, confidential EAP services
• Meaningful work with a purpose-driven organisation making a positive difference in communities across Australia

How to Apply

To apply, please submit your resume and a cover letter outlining your skills, experience and suitability for the role.

For confidential enquiries about the position, please contact our HR Team on 02 4920 2600 or email ***email_hidden***.

Applications will be reviewed as they are received. The position may close prior to the advertised closing date if a suitable candidate is identified, so we encourage you to apply early.

Please note, successful applicants will be required to undergo a National Police Check.

Our Commitment

Home in Place values diversity and inclusion and welcomes applications from people of all backgrounds. If you require adjustments during the recruitment process, please contact our Recruitment Team and we'll work with you to meet your needs.

Home in Place is committed to maintaining the highest standards of child safety and protection.