Maternal Child Health and Immunisation Administration Officer

Job Description

• Salary $38 per hour + 12% Superannuation
• Part Time Position – 3 days
• Based at our Civic Centre in Nunawading

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

This role is a part of our Connected Communities Department; a highly collaborative team working in an agile and fast-paced environment underpinned by our organisational values and a service driven approach.

The role

As the Maternal Child Health and Immunisation Administration Officer, you will provide professional customer service and administrative support to ensure the smooth delivery of Maternal Child Health and Immunisation services.

Working across a range of functions, you will coordinate appointments, respond to client enquiries, maintain accurate records and databases, support immunisation programs and assist with the day-to-day operational needs of the service. You will play a key role in ensuring families, children and community members receive timely access to services while supporting staff with efficient administrative processes.

This is a part-time position working 0.6 FTE (Monday, Tuesday and Wednesday) and may include occasional after-hours work in accordance with service requirements. Reporting to MCH and Immunisation Senior Administration Officer.

About you

You are a highly organised administration professional who enjoys delivering outstanding customer service and supporting a busy team environment. You bring excellent communication and interpersonal skills, with the ability to build positive relationships with clients, colleagues and community members from diverse backgrounds.

To be successful in this role, you will demonstrate:

• Relevant post-secondary qualifications or experience in administration support roles.
• Proven experience delivering high-quality customer service and managing enquiries in a professional and courteous manner.
• Strong interpersonal and communication skills, with the ability to gain cooperation and provide support to a diverse range of clients, staff and stakeholders.
• Well-developed organisational, time management and prioritisation skills, with the ability to manage competing demands and meet deadlines.
• Experience applying policies, procedures and administrative processes with accuracy and attention to detail.
• Strong computer literacy and confidence working across multiple systems and databases.
• The ability to work both independently and as part of a collaborative team, demonstrating initiative, flexibility and a commitment to continuous improvement.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information

Further information is available from Maryann Taylor on 9837 1116. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 19 July 2026.

Administration Officer Maternal Child Health and Immunisation

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment
• Ample onsite parking at most facilities with ready access to public transport