Program Coordinator - Transitional Care

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are looking for a Program Coordinator who will be responsible for the day-to-day management of referrals for the Illawarra Transitional Aged Care Program (ITACS) and Shoalhaven Transitional Aged Care Program (STACS). Reporting to the Programs Manager, the successful applicant will assist in ensuring the TACP customers received exceptional services that are aligned to support their individual goals.

This role is based in Wollongong.

Your responsibilities will include:

• Accept referrals for TACP customers, across ITACS and STACS.
• Monitor the referral for detailed information from TACP to ensure its accuracy to assist the service delivery.
• Liaise with the Service Coordination team to advise all new customers and ensure correct processes and procedures are followed to set up customers in AlayaCare.
• Ensure documentation and support to customers meets the Aged Care Quality Standards and work within the Program guidelines, working within IRT Clinical Governance Framework within the scope of the Program.
• Liaise with the Service Coordination team for service scheduling, including urgent last-minute requests from Area Health.
• Maintain a regular and close relationship with the Area Health team, including clinicians and case managers, as well as internal stakeholders.
• Contact the relevant Area Health Service TACP Case Manager/Coordinator a required regarding coordination of services.
• Assist with month end invoicing for the TACP program.
• Attend Area Health Case Conferences.

To Be Successful You Will Have

• Previous experience in a similar administration role
• Previous experience with the TACP program
• Ability to work in a fast paced role whilst maintaining attention to detail and accuracy.
• Understanding of the Aged Care Quality Standards
• Demonstrated experience in professional relationship building skills with the ability to manage expectations and credibility
• The ability to interpret and apply policies and procedures
• Demonstrated written and verbal communication skills and organisational skills
• Demonstrated proficiency using computer systems. AlayaCare experience highly regarded.
• Desirable: Certificate III in Individual Support or other administration qualifications

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If this sounds like the right fit, complete your details and submit.

For questions, contact ***email_hidden***.

Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.