Program Director, Scams Prevention Framework

About the Opportunity

A leading Australian financial institution is seeking an experienced Program Director to lead delivery of a significant regulatory transformation program focused on scam prevention, fraud management and customer protection.

This is an executive-level leadership role overseeing an established program transitioning from strategy into long-term delivery. You'll provide governance and oversight across multiple workstreams, drive enterprise-wide alignment, and ensure delivery against regulatory obligations and customer protection outcomes.

What You'll Be Doing

• Lead end-to-end delivery of the Scams Prevention Framework program across the organisation
• Provide strategic leadership and oversight across concurrent workstreams spanning Financial Crime, Risk, Fraud Operations, Digital, Mobile, and Learning & Development
• Chair Steering Committee meetings and executive governance forums
• Prepare executive briefings, recommendations and status updates for senior stakeholders
• Manage strategic dependencies, risks and issues across the program landscape
• Ensure alignment between program outcomes, regulatory obligations, business priorities and customer protection objectives
• Oversee governance, reporting, benefits realisation and program performance management
• Lead and direct Program Managers, Business Analysts and workstream leaders
• Drive enterprise-wide stakeholder engagement across business, technology, operations and risk functions
• Support implementation activities across Australian and New Zealand operations
• Maintain accountability for delivery outcomes across scope, schedule, risk and regulatory commitments

Requirements

• 15 years leading large-scale enterprise programs and strategic transformation initiatives
• 10+ years operating at Program Director level
• Proven success delivering complex transformation programs within banking or financial services
• Strong understanding of financial services products, operating models and governance frameworks
• Experience in one or more of: Fraud Operations, Financial Operations, Payments, Digital Transformation
• Track record delivering regulatory, compliance, financial crime or risk transformation programs
• Significant experience in large, complex, matrixed organisations
• Demonstrated capability managing multiple workstreams and strategic dependencies simultaneously
• Strong governance, risk management and executive reporting experience
• Proven ability to engage Executive Leadership Teams and chair Steering Committees
• Deep understanding of Australian financial services regulatory environment
• Exceptional written, verbal and presentation skills
• Strong commercial acumen and ability to influence without direct authority

Nice to Have

• Scam or fraud prevention program delivery experience
• Experience transitioning programs from strategy phase into delivery
• Banking sector background
• Knowledge of Australian and New Zealand regulatory environments
• Program certifications (PgMP, PMP, AIPM ExecPD)
• Fraud industry accreditations (CFE, CAMS)
• Large-scale customer protection or regulatory reform program leadership

Benefits

About Towcha People

Towcha People is an Indigenous-owned recruitment business with a strong focus on fair access to opportunity. We work across enterprise and government clients placing technology professionals into roles that value capability, integrity, and outcomes.

We recognise that diverse perspectives fuel innovation, and that women and people of colour are less likely to apply unless they meet every qualification. We encourage you to apply even if you don't meet every requirement. If you have the capability and the intent, we want to hear from you. You might be the right person for this role or another opportunity we are supporting.