IT Support Engineer Internship

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast!

This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required!

In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.

You will learn how to:

• Administer and manage software.
• Create and remove user accounts
• Build and deploy computers to meet client requirements.
• Respond to clients' IT-related alerts and resolve their technical issues.
• Triage and assign incoming tickets through our ticketing system.
• Solve “Fast Track” tickets (common, well documented requests) for our clients. deliver exceptional customer service and technical support over phone and email. deliver IT support best practices (ITIL V4)

Requirements

• IT related Bachelor degree.
• Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills.
• Good attention to detail.
• Engaging personally that reflects through your communication. Excellent phone manner under pressure.
• Good time management skills.
• Customer service experience.

Benefits

• Opportunity to work with an experienced team of Service Experience Engineers.
• Great environment with regular staff events, free drinks and breakfast.
• Company culture that fosters learning and development