Technician – Road Service Supervisor – Heavy.

The Role.

We are looking for a skilled and motivated Technician – Road Service Supervisor – Heavy to join our team at our Perth branch and provide technical leadership while also performing hands-on servicing and repair of forklift and lifting equipment. This role involves supporting and supervising road service technicians, coordinating service activities, and carrying out mobile field service work across a range of customer sites. You will play a key role in ensuring equipment is maintained, repaired, and operating safely and efficiently across varied environments.

In return, you’ll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight. You’ll also have the opportunity to earn additional income through overtime and a 24-hour call roster, along with access to a service tablet, mobile, and dedicated service app that connects you directly to your branch support team. If you think this role is a great fit, we’d love to hear from you!

Key Responsibilities.

In this role you will be responsible for the following.

• Service, repair, and maintain customer forklifts and lifting equipment (up to 10.0T+ for heavy equipment) at various on-site locations including trusted, reliable brands like Caterpillar Lift Trucks, Konecranes, and Haulotte.
• Carry out planned maintenance, inspections, and diagnostic testing to ensure equipment reliability and safety.
• Perform equipment overhauls, modifications, and assist with new machine assembly as required.
• Troubleshoot mechanical faults and complete repairs in line with industry standards and best practices.
• Respond to breakdowns and provide timely mobile service support to minimise equipment downtime.
• Work across a variety of customer sites, adapting to different environments and operational requirements.
• Maintain accurate service records and complete all required documentation for each job.
• Ensure all work is carried out safely and in compliance with company procedures and customer expectations.

• Oversee and support road service technicians in daily operations and technical delivery.
• Coordinate workload allocation, resources, and scheduling to ensure efficient service delivery.
• Identify training needs and support standardisation of work practices across the team.
• Ensure all work is completed within planned and expected timeframes.
• Provide technical guidance and support to technicians as required.
• Assist with estimating and job planning in conjunction with the service team.
• Conduct or support major inspections and technical assessments as required.
• Liaise with factories regarding technical issues and support requirements.
• Support and maintain key customer relationships through service delivery excellence.

Qualifications and Experience.

The successful candidate will ideally have the following qualifications and experience.

• Trade qualification as an Automotive, Mobile Plant Mechanic, or Heavy Diesel Mechanic is essential.
• Strong experience working with heavy diesel or large-scale mobile equipment.
• Solid mechanical aptitude with strong diagnostic and fault-finding skills.
• Excellent communication and customer service skills with a professional approach.
• Electrical and hydraulic experience is highly desirable.
• Ability to work independently while maintaining high safety and quality standards.
• Strong problem-solving skills with a practical, hands-on approach.
• Willingness to travel to customer sites as part of daily work requirements.

Benefits.

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 days anniversary leave on top of your 4 weeks.
• Flexibility to work with a monthly day off or a 9-day fortnight if you choose.
• Career Growth: Training, development, and opportunities to advance.
• Great Perks: United Rewards = employee discounts you’ll actually use.
• Strong & Stable: Be part of a national company with a proven track record.

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

You will also enjoy the following benefits.

• Access to United Rewards program.
• Access to our Employee Assistance Program (EAP).
• Direct corporate discounts.
• Employee referral program.
• Annual salary reviews.
• United uniforms.
• Onsite parking.

So Why Work For United?

Work in State of the Art Workshop Facilities

Our large and modern workshop facilities are equipped with the latest equipment and technology, including spray booths, welding bays, overhead cranes, parts store and everything you need to get the job done.

Drive Around in Modern Vehicles.

Our national service fleet are some of the most modern vehicles in the industry. These fully self-contained vehicles with generators, high pressure air compressors and parts stock holding, will ensure you have the very best equipment available to service anywhere.

Work with the Best Equipment.

Our service team are provided with the latest service technology, including specialty tooling and all the software and diagnostic equipment needed to service today's most modern equipment.

We Train & Support You.

You will receive ongoing training to work on our extensive range of equipment from world renowned brands. You will also be supported by a professional team that will help you succeed and grow.

Dedicated Service App.

United’s Service App will provide you with all the information you need including your daily service schedule. Use the app to complete your services and communicate with United’s dedicated local branch service centre.

Flexibility to Suit Your Needs.

Don't like working a typical 8am-5pm week? You'll have the option of working a flexible 9-day fortnight. Plus, overtime is paid. This means more time to focus on the things that make you happy.

Fully Equipped Vehicle.

A fully equipped vehicle is provided to support your day-to-day wok.

Top Rates in the Industry.

Pay rates are aligned with industry standards and your level of experience.

Wide Range of Equipment.

You'll work with a broad range of equipment across different job types.

Overtime Available.

Opportunities for overtime are available to help you increase your earnings.