Account Manager, Digicom

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Overview

To build strong and effective client relationships, acting as the primary point of contact across operational and IT development matters, while delivering against MUFG MPMS’s client objectives by understanding, anticipating, and managing client needs and expectations to maximise revenue potential.

Key Accountabilities and main responsibilities

Strategic Focus

• Identification of revenue and service opportunities – new and existing clients
• Work to achieve revenues that meet organisational targets and objectives
• Proactive monitoring and analysis of client fees, including identification of trends and appropriate resolution of anomalies and fee issues
• Demonstrated knowledge of current industry related issues
• Contribute to a culture where team members are committed to high quality, cost effective output
• Participate in team meetings to contribute to development of new procedures and establish team objectives

Operational Management

• Proactively manage the interface between the client and MUFG Communications
• Provide advice on administrative and related issues ensuring a high level of client service
• Managing client expectations
• Accurate identification of each client’s needs
• Being the first point of contact on client matters
• Liaise with the business and stakeholders to resolve issues
• Effective project management
• Proactive management of debtors
• Accurate and timely processing of invoices

People Leadership

• Develop professional and collaborative relationships with clients
• Maintain effective teamwork with Account Management team and broader business
• Assist managers and team leaders to ensure staff receive training and coaching
• Support development of team members’ skills and knowledge

Governance & Risk

• Ensure all administration needs are addressed in line with service standards
• Monitor and manage debtor processes to mitigate financial risk
• Ensure accuracy and timeliness in invoicing to maintain compliance
• Handle client matters as primary contact with accountability and professionalism

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• Strong written and verbal communication;
• Sound judgement and commercial decision making skills;
• Solid logic and analytical skills;
• Computer literate (Excel, Word, Power point);
• Experience with Financial Software for Quoting / Invoicing;
• Project management skills;
• Ability to work under pressure and maintain set target levels as directed;
• Accuracy and efficiency;
• The ability to effectively work both autonomously and as part of a team;
• Self-motivated;
• Ability to quickly grasp and assess concepts, situations and personalities;
• Highly developed interpersonal skills – display confidence, warmth, knowledge and interest;
• Ability to communicate at all levels and with all types of personalities;