Field Service Technician Automation

Introduction

Focusing on Metso Automation Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Field Service Supervisor - Hard Rock. This role will allow opportunities to gain experience and training on other Metso products and services.

What you'll do

• Provide hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers
• Promote Technical Support value add and support Technical Support Teams
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM

Who you are

• An Electrical/ instrumentation trade qualification.
• Programable Logic Controller & Distributed Control Systems experience advantageous.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office – Word and Excel.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Clearly understand and competency in Risk management and safety rule compliance.
• Full OEM training on Metso Analytical Equipment provided.
• Ability to travel within short notice.

Why Metso?

• An inspiring purpose - Enabling sustainable modern life.
• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.