Customer Due Diligence Manager

Overview

We are seeking a detail-oriented and proactive Customer Due Diligence (CDD) Manager to join our Financial Crime team on a fixed-term basis. In this role, you will be responsible for conducting thorough customer due diligence and ensuring compliance with AML/CTF regulatory requirements. You will play a critical role in identifying and mitigating financial crime risks across the customer lifecycle.

Key Accountabilities and main responsibilities

Strategic Focus

• Contribute to the continuous improvement of Customer Due Diligence (CDD) and KYC processes by identifying opportunities to enhance efficiency, quality, and risk outcomes.
• Support remediation programs, backlog reduction initiatives, and regulatory uplift projects to ensure alignment with evolving AML/CTF obligations.
• Assist in embedding best practice financial crime controls through participation in process reviews, procedural updates, and change initiatives.

Operational Management

• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in accordance with regulatory requirements and internal policies.
• Conduct sanctions, Politically Exposed Persons (PEP), and adverse media screening, ensuring alerts are investigated, resolved, and documented appropriately.
• Analyse customer profiles to assess ML/TF risk and assign accurate risk ratings.
• Review and verify customer identification documentation, beneficial ownership structures, and control persons.
• Conduct ongoing customer monitoring, including periodic KYC/CDD refresh reviews in line with regulatory cycles.
• Re-assess and update customer risk profiles, ensuring information remains accurate and up to date.
• Perform screening refreshes and investigate new or updated alerts arising from periodic reviews.
• Identify trigger events (e.g. changes in ownership, activity, or jurisdiction) requiring off-cycle reviews.
• Support the preparation and documentation of Suspicious Matter Reports (SMRs), ensuring accurate and timely escalation to Financial Crime teams.
• Identify, assess, and escalate potential financial crime risks, including suspicious or unusual activity, in line with AML/CTF obligations.
• Develop, review, and maintain CDD procedures, work instructions, and guidance materials to ensure consistency and regulatory alignment.
• Engage with internal stakeholders and customers to obtain required documentation and resolve CDD/KYC issues.

People Leadership

• Collaborate effectively with internal stakeholders including operations, risk, and Financial Crime teams to resolve CDD issues and support decision-making.
• Provide guidance and support to junior team members where required, contributing to knowledge sharing and capability uplift within the team.
• Promote a culture of compliance, accountability, and continuous improvement across the team.

Governance & Risk

• Ensure all activities are conducted in accordance with regulatory requirements, internal policies, and compliance standards.
• Maintain accurate and complete records with clear audit trails and documented rationale for decisions.
• Support updates to processes in response to regulatory change, audit findings, and control improvements.
• Escalate high-risk or complex cases to senior analysts or compliance teams as required.

Experience & Personal Attributes

• Prior experience in CDD/KYC, AML/CTF, or financial crime compliance (ideally within banking or financial services)
• 5+ years experience in financial crime / AML / KYC
• Strong experience with complex structures (trusts, companies, partnerships, layered entities)
• Ability to perform Enhanced Due Diligence (EDD) independently
• Provides guidance to junior analysts and supports escalations
• Strong understanding of AML/CTF regulations and risk frameworks
• High attention to detail with strong analytical and investigative skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities and meet deadlines
• Familiarity with financial crime systems and screening tools is desirable

This role is being offered on a 12-Month Fixed Term Contract.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Group Risk & Compliance function manages all aspects of risk and compliance across the organisation. It oversees the risk management framework to ensure effective operational risk management, guidance from risk and compliance teams, and implementation of global risk management strategies. This function ensures that we consistently meet regulatory compliance and governance standards.

MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values.

We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.